Adewale Lawal
Customer Service and Administrative professional with 5+ years of experience in customer support, sales communication, and client relationship management across energy and financial service sectors. Skilled in handling inbound and outbound customer interactions, resolving inquiries, maintaining accurate records, and supporting administrative processes. Known for strong communication, problem-solving ability, and delivering positive customer experiences while supporting operational efficiency.
Experience
Energy Sales Representative
Benin Electricity Distribution Company (BEDC)
Nigeria
- Assist customers with electricity service inquiries, billing explanations, and meter activation.
- Provide guidance on electricity meter products and installation procedures.
- Maintain accurate records of customer interactions and service requests.
- Generate leads and follow up with potential customers across assigned territories.
- Support customer onboarding and ensure smooth service activation processes.
Sales Executive (Outbound)
BMO Life Assurance, Canada
Canada
- Conducted outbound calls to introduce insurance products and assess customer needs.
- Provided clear explanations of coverage options, premiums, and policy benefits.
- Documented all client communications and follownup activities within CRM systems.
- Qualified prospects and transferred warm leads to advisors for policy closure.
Telemarketer (Outbound)
LendingPoint
USA
- Contacted prospective clients to introduce personal loan services and financial solutions.
- Evaluated client needs and prenqualified applicants for loan opportunities.
- Maintained consistent follownups with interested prospects to support application completion.
- Addressed customer questions and clarified loan requirements.
Education
Yaba College of Technology
Higher National Diploma (HND)
Skills
Customer SupportAdministrative SupportData Entry & Record KeepingCRM Tools (HubSpot)Microsoft Office SuiteGoogle Sheets & ExcelInbound & Outbound CommunicationLead GenerationCustomer Relationship ManagementProblem ResolutionTime ManagementAttention to DetailHubSpot CRMMicrosoft ExcelMicrosoft WordGoogle SheetsGoogle SlidesData Entry Systems