Product Operations and Strategy Manager

About the role

You will own the end-to-end product operations system that allows our product organization to scale with excellence and speed. Your time will be split between execution, where you fix systems that no longer scale and run cross-functional workstreams end-to-end, and forward-looking strategy, where you help product leadership see around corners and form a point of view on new bets. You will flex across both roles, and the exact split will shift by quarter as the team's needs change. Day-to-day, you will be embedded within our Builders org and act as a key operating partner to product leadership across the full suite of product functions. You will work closely with cross-functional partners across Partner Experience, Commercial, and Finance to ensure alignment and execution. This is a hands-on, high-impact role for a high-EQ, structured thinker with GSD energy who loves building the operating system of a world-class product org. You will report into the Senior Manager of Product Operations & Strategy and be responsible for driving clarity and execution in a fast-moving environment.

Key facts

What you'll do

Identify product development processes that no longer scale and ship better ones in days.

Get PMs and builders in front of customers, and close the loop between field signal and roadmap decisions.

Design systems that surface key product knowledge and roadmap visibility throughout the org, so we continue to stay in sync as we scale.

Reinvent how we hire and cultivate product talent, from redesigning our interview process to sharpening onboarding so new hires ramp to creating user value faster.

Ramp on the thorniest strategic questions product leadership needs answered, drive them to clear recommendations, and implement end-to-end.

Translate shifts in the competitive landscape and regulatory environment into roadmap and GTM implications.

Develop points of view on new bets and adjacent markets the company should be running at next.

Shape and measure the program that holds engineering and product teams accountable for real AI adoption and treat every new AI tool as a chance to compound builder velocity.

Host clinician and builder hackathons that strengthen our connection to the broader builder and clinician community.

Build a shared context layer for the product org that powers our AI tooling and learns in real time, surfacing field insight and customer signal to the people who need it.

Requirements

2+ years in consulting, investment banking, investing or similar roles with startup experience on top of that as a strong plus.

Incredibly AI-pilled. This is a requirement of the role. You use AI tools every day, at work and on the side, trying new tools the week they launch and building systems yourself such as scripts and agents.

Bias to action with a high ownership mentality, preferring to ship something imperfect and iterate rather than over-plan.

High EQ and the ability to influence without authority, earning trust from engineers, PMs, GTM leaders, and executives through clarity, reliability, and usefulness.

First-principles thinking to design operating systems that fit your context rather than copying playbooks from elsewhere.

Numerate enough to present a point of view backed by analysis, being equally comfortable in a spreadsheet as in a stakeholder meeting.

Comfort with ambiguity, as the mix of execution and strategy will shift quarter by quarter and you must be energized by that variability.

Willingness to commit to a hybrid model with a minimum of 3 days weekly in the San Francisco office or willingness to relocate to San Francisco if required.

Nice to have

Only items explicitly indicated as preferred in SOURCE are included here, and no additional preferences have been added.

Practical notes

This role requires a hybrid schedule with a minimum of 3 days per week in the San Francisco office. Please only apply if you are able to commit to this model or are willing to relocate to San Francisco. No specific compensation details are provided in SOURCE. No visa sponsorship details, travel requirements, or application deadlines are stated in SOURCE.