Senior Professional Services Consultant

About the role

In this role, you will be instrumental in assisting enterprise clients as they transition from traditional Secure Email Gateways to the innovative Abnormal behavioral AI platform. Your responsibilities will include managing intricate migration projects, ensuring that large organizations maintain secure and efficient email operations throughout the deployment phase. This position is designed for a professional who thrives in a dynamic environment and possesses a strong technical background in email security. You will operate at the intersection of technical implementation and strategic advisory, guiding clients through complex organizational change. The role demands a high degree of ownership over project lifecycles and client satisfaction. You will be a key driver in realizing the value of the Abnormal platform for each unique customer environment. Success in this position is measured by the seamless adoption of new technology and the mitigation of client risk. You will serve as a trusted advisor, translating technical capabilities into business outcomes for security leadership.

Key facts

What you'll do

• Orchestrate end-to-end migration initiatives for enterprise clients, managing timelines, scope, and quality benchmarks from initiation to closure.
• Architect technical solutions for enterprise email flow, specifying protocols such as SMTP, MX records, SPF, DKIM, DMARC, and routing in hybrid and on-premise environments.
• Advise executive stakeholders on strategic replacement plans for legacy security features using native controls within Microsoft 365 and Google Workspace.
• Engineer and deploy anti-phishing policies tailored to client infrastructure, ensuring strict adherence to regulatory requirements and compliance frameworks.
• Troubleshoot intricate post-migration email flow anomalies to guarantee message delivery integrity and system reliability.
• Liaise directly with Product, Engineering, and Customer Success teams to iteratively refine deployment strategies and operational methodologies.
• Conduct proactive risk assessment throughout the migration lifecycle, designing and executing mitigation strategies for identified vulnerabilities.
• Facilitate educational training sessions for client teams, ensuring proficiency with new systems and reinforcement of security best practices.
• Author detailed documentation of migration workflows, configurations, and outcomes to promote institutional knowledge and continuous improvement.
• Serve as the primary point of contact for stakeholders, providing concise status updates and resolving concerns with timely communication.
• Research and assimilate emerging industry trends and technological advancements to recommend cutting-edge solutions to client portfolios.
• Utilize diagnostic methodologies to isolate root causes of email delivery failures and performance degradation issues.
• Establish standardized playbooks for migration procedures that enhance team efficiency and ensure consistent client experiences.
• Evaluate the effectiveness of deployed security controls, recommending optimizations based on observed threat landscapes and client feedback.

Requirements

• Hold a Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Cybersecurity, which is required for this position.
• Possess a minimum of 5 years of professional experience in customer-facing roles focused on managing enterprise-level cybersecurity Software as a Service deployments or complex migrations.
• Accumulate at least 4 years of hands-on experience directing enterprise email flow integration and migration projects, including direct involvement in decommissioning legacy Secure Email Gateways.
• Demonstrate a comprehensive technical understanding of modern email architecture, including deep knowledge of routing through firewalls, proxies, mail relays, IP whitelisting configurations, and secure messaging connectors.
• Exhibit expertise in the security feature sets of Microsoft 365 and Google Workspace, specifically Defender for Office 365, Exchange Online Protection, Advanced Threat Protection, and Google Workspace Security functionalities.
• Show familiarity with core email security concepts such as filtering mechanisms, threat protection technologies, and data loss prevention strategies, including compliance implementation for SOC 2, HIPAA, and GDPR standards.
• Bring practical experience with AI-driven platforms and large language model tools, such as Glean and Claude, to assist in solution design and client communication.
• Maintain the ability to obtain and maintain necessary security clearances or background checks as required for access to client environments.
• Commit to adhering to strict project management timelines and quality assurance standards under minimal supervision.
• Ensure alignment with Abnormal's internal code of conduct and ethical guidelines in all professional interactions.

Nice to have

• Possess industry-recognized certifications in cybersecurity or cloud technologies, which would be advantageous for validating technical expertise.
• Bring previous experience in a formal consulting role, demonstrating a track record of managing complex client engagements.
• Show knowledge of a broader spectrum of email security tools and technologies beyond the core Abnormal platform ecosystem.
• Demonstrate familiarity with established project management methodologies, frameworks, and digital tools to enhance delivery predictability.

Practical notes

• The salary range for this position is between $124,700 and $179,300 USD.
• Compensation includes a base salary, equity options, and eligibility for annual performance-based bonuses.
• The company utilizes AI-assisted tools during the interview preparation phase to optimize candidate readiness, although all final hiring determinations are conducted exclusively by human evaluators.
• All successful applicants must undergo mandatory pre-employment background checks as a condition of offer acceptance.
• Abnormal maintains a strict policy of equal opportunity employment and is dedicated to cultivating an inclusive and diverse workplace culture for all employees.