Technical Account Manager, Zephr

About the role

Join the Technical Account Management team as a senior technical advisor for strategic customers utilizing Zephr. You will guide clients in optimizing their digital subscription, registration, and identity experiences. This role involves offering architectural advice, best practices, and proactive support to maximize customer value from Zephr.

Key facts

What you'll do

• Act as the primary technical advisor for Zephr customers, aligning product capabilities with business objectives.
• Conduct regular customer office hours, technical reviews, and design discussions.
• Provide guidance on Zephr architecture, configuration, identity flows, access rules, and integrations.
• Evaluate customer designs and implementations for potential scalability, maintainability, or performance risks.
• Help customers adopt new Zephr and Billing features to enhance digital subscription growth and efficiency.
• Maintain or oversee the creation of technical documentation, including architecture notes and runbooks.
• Assist in resolving complex customer issues related to Zephr configuration, integrations, and APIs.
• Collaborate with Support and Product teams to escalate issues and advocate for product improvements.
• Translate customer business needs into actionable technical recommendations and phased plans.
• Mentor internal teams by sharing Zephr best practices and implementation patterns.

Requirements

• 5+ years in Technical Account Management, Solution Consulting, or a similar client-facing technical position.
• Direct experience with Zephr, including implementations, configuration, or ongoing technical advisory.
• Strong background working with enterprise SaaS customers in areas like digital subscriptions, media, or e-commerce.
• Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, and webhooks.
• Ability to analyze customer requirements and propose practical technical designs.
• Experience facilitating technical workshops, design reviews, and stakeholder readouts.
• Excellent written and verbal communication skills, explaining technical concepts to diverse audiences.
• Capability to manage multiple strategic customers and priorities effectively.
• Experience working across EMEA and US time zones.

Nice to have

• Familiarity with technologies common in Zephr ecosystems, such as CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools.
• Experience with Zuora Billing, subscription monetization, or quote-to-cash processes.
• Industry experience in media, publishing, or digital subscriptions.

Skills & tools

• Zephr
• JavaScript
• HTML
• REST APIs
• JSON
• Webhooks
• CMS platforms
• CDNs
• CDPs
• Identity providers
• React
• GraphQL
• Tag management tools

Practical notes

This role requires availability during EMEA business hours with regular overlap for US-based stakeholders. Benefits include supplemental medical insurance, life and accidental death insurance, food vouchers, and a MultiSport card.