Senior Site Reliability Engineer

About the role

Zuora is seeking a Senior Site Reliability Engineer to manage our global infrastructure and spearhead AI-integrated automation. You will define reliability standards and guide cross-functional teams in maintaining high-availability systems for our subscription management platform.

Key facts

What you'll do

• Establish and improve SLOs, SLIs, and resilience frameworks.
• Create AI-based automation tools for system forecasting, remediation, and issue detection.
• Manage Kubernetes platforms and cloud infrastructure.
• Lead incident response efforts and promote operational best practices.
• Provide mentorship to engineering staff and shape reliability standards across the organization.

Requirements

• 8+ years of professional experience in DevOps, SRE, or large-scale production operations.
• Advanced AWS proficiency, specifically with EKS, EC2, VPC, IAM, RDS, S3, and CloudWatch.
• Expert-level Infrastructure-as-Code skills using Terraform, including module design and state governance.
• Strong coding ability in Python and Shell for production automation.
• Deep Linux knowledge covering security hardening, performance tuning, and troubleshooting.
• Experience managing high-throughput distributed systems like Kafka.
• Demonstrated history of technical leadership, including mentoring teams and driving large-scale infrastructure initiatives.
• Practical experience applying AI/ML concepts to operational workflows, monitoring, or incident management.

Nice to have

• Experience with observability tools such as Prometheus, Grafana, or ELK, particularly those utilizing AI insights.
• Background in AIOps, anomaly detection, or predictive analytics.
• Experience influencing product-level architectural decisions.
• History of working in 24/7 global SaaS environments.

Skills & tools

• AWS (EC2, EKS, VPC, IAM, RDS, S3, CloudWatch)
• Kubernetes
• Terraform
• Python
• Shell
• Kafka
• Linux
• AI/ML for operations

Practical notes

Benefits include competitive salary, performance bonuses, retirement plans, medical/dental/vision insurance, flexible time off, paid parental leave, learning stipends, and mental health resources. Specific benefit details will be provided during the interview process. Candidates requiring special assistance during the application or interview process may contact assistance@zuora.com.