Customer Solution Engineer

About the role

This position involves partnering with sales teams to ensure technical wins for billing and quote-to-cash opportunities. You will serve as a technical subject matter expert for key clients, focusing on modern business models like usage-based pricing and AI-driven services.

Key facts

What you'll do

• Guide sales cycles by providing technical expertise, designing solutions, and addressing client concerns to secure technical approval.
• Maintain the technical well-being of assigned accounts by diagnosing issues, advising on best practices, and assisting with escalations.
• Design and construct quote-to-cash solutions, including CPQ, billing, and revenue recognition, with a focus on consumption and usage-based models.
• Develop and execute hands-on proofs of concept, working with APIs, data, and integrations.
• Explain how customers can monetize usage and AI-driven products, covering event capture, rating, and billing.
• Present technical architectures and pricing model trade-offs to both business and technical audiences, highlighting business value.
• Support customer adoption and identify opportunities for expansion within existing accounts.
• Contribute to RFPs/RFIs, industry events, and customer reference activities, collaborating with internal teams and partners.

Requirements

• A minimum of 5 years in a Sales Engineering, Presales, or Solution Architecture role, with proven success in securing technical wins for enterprise deals.
• Direct experience with billing or quote-to-cash processes, including the design or construction of solutions covering CPQ, billing, and revenue.
• Proficiency in consumption and usage-based billing concepts, including metering, rating, and mediation.
• Familiarity with AI-native environments and how to monetize AI-driven and usage-based products.
• Strong technical understanding of APIs, integration patterns, data management, and modern application architecture.
• Bachelor's degree or equivalent experience in FinTech or enterprise software.
• Experience with structured sales methodologies such as MEDDIC or Value Selling is beneficial.

Nice to have

• Experience in the telecommunications industry, particularly with high-volume mediation and complex usage models.

Skills & tools

• APIs
• Data Integration
• CPQ
• Billing Systems
• Revenue Recognition
• Metering
• Rating
• Mediation
• Application Architecture

Practical notes

• Visa sponsorship is not provided for this role.
• Travel within your territory may be required as needed.
• Compensation range: $124,375 - $251,160 OTE (On-Target Earnings), which includes base salary and target variable compensation. Base pay range is $99,500 - $193,200 USD. Final compensation will be determined by factors including qualifications, experience, skills, location, and internal equity.
• Zuora offers a comprehensive benefits package including competitive compensation, variable bonus, retirement programs, medical, dental, and vision insurance, generous paid time off, paid parental leave, learning and development stipends, and mental wellbeing resources. Specific offerings may vary by location.