Customer Solution Engineer

About the role

Zuora is seeking a technical advisor to guide clients through the design and implementation of subscription management and billing solutions. You will act as a bridge between business objectives and technical execution, ensuring that customers achieve measurable outcomes through the Zuora platform.

Key facts

What you'll do

• Design solutions using platform configurations, workflows, and API integrations.
• Manage technical relationships and act as a primary advisor for client needs and constraints.
• Build and deliver custom demonstrations mapped to specific industry use cases.
• Address technical objections and differentiate the platform against competitors to secure deals.
• Utilize SQL for data analysis, validation, and troubleshooting.
• Create system architecture diagrams and business process flows to ensure long-term health.
• Collaborate with Product and Engineering teams to influence the product roadmap.
• Provide technical training and advisory sessions to customers.

Requirements

• 3 to 5 years of experience in SaaS or enterprise applications, specifically with ERP, CRM, Billing, or Revenue systems like Salesforce, NetSuite, or Workday.
• Proficiency in SQL for data validation and troubleshooting.
• Experience with REST and SOAP APIs for designing and debugging integrations.
• Background in software engineering, computer engineering, technical consulting, or solution architecture.
• Ability to communicate complex technical concepts to executive-level audiences.
• Strong project management skills to handle multiple client engagements simultaneously.

Nice to have

• Familiarity with object-oriented or scripting languages such as Java, Python, JavaScript, or JSONata.
• Experience with web technologies including HTML.

Skills & tools

• SQL
• REST/SOAP APIs
• ERP/CRM/Billing platforms
• System architecture design
• Technical presentation and demonstration

Practical notes

Benefits include competitive compensation with variable bonus opportunities, retirement programs, and medical, dental, and vision insurance. The package also covers flexible time off, paid parental leave, learning and development stipends, and mental health resources. Candidates requiring interview accommodations may contact assistance@zuora.com.