Customer Solutions Engineer - Payments

About the role

This role involves working with clients to enhance their payment systems. You will collaborate with sales teams to guide customers through modernizing their payment strategies, connecting technical solutions to business advantages.

Key facts

What you'll do

• Act as the primary payments expert during the sales process.
• Work with account managers to find and develop new business opportunities.
• Lead discussions about payment setups, gateway choices, authorization success rates, international expansion, and operational efficiency.
• Create technical designs for payment systems that can accommodate various providers, gateways, processors, and payment methods.
• Present technical information and product capabilities to different audiences, including executives, business leaders, and technical teams.
• Advise clients on best practices for payment routing, authorization optimization, tokenization, payment recovery, and global payment acceptance.
• Provide feedback to product and engineering teams based on customer needs.
• Develop and share resources like reference architectures and training materials to spread payments knowledge.
• Assist with proposals, proof-of-concept projects, and complex customer evaluations.

Requirements

• Minimum of 5 years in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture for enterprise software.
• Extensive experience in enterprise payments, such as working with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, or payment processor.
• Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods on a global scale.
• Experience designing and discussing complex payment architectures for large B2C or B2SMB customers.
• Knowledge of payment optimization techniques like intelligent routing, authorization optimization, tokenization, and payment recovery.
• Familiarity with REST APIs, webhooks, and modern integration methods.
• Excellent presentation, communication, and client-facing consulting abilities.
• Ability to explain complex technical ideas in a way that business leaders can understand.

Nice to have

• Experience supporting large global customers across various industries.
• Familiarity with subscription business models and recurring billing.
• Experience integrating payments with billing, ERP, CRM, or commerce platforms.
• Knowledge of PCI DSS, PSD2/SCA, and global payment regulations.
• Experience with SaaS platforms and cloud-based enterprise applications.

Skills & tools

• Enterprise Payments
• Payment Gateways
• Payment Orchestration
• API Integrations
• Solution Architecture
• Technical Demonstrations
• Customer Consulting

Practical notes

• Benefits include competitive compensation, variable bonus and performance rewards, retirement programs, medical, dental, and vision insurance, generous paid time off, paid parental leave, learning and development stipends, and mental wellbeing resources. Specific benefits may vary by location.