Senior Team Lead, Customer Onboarding
ZoomInfo Technologies LLCUSA1w ago
remotecurated-jd
Job description
Senior Team Lead, Customer Onboarding at ZoomInfo Technologies LLC.
About the role
You will manage a team of Onboarding and Delivery Managers focused on implementing ZoomInfo solutions for accounts with annual contract values of $200,000 or more. This position involves guiding high-value enterprise clients through complex, multi-product setups to ensure they realize product value quickly.
Key facts
What you'll do
- Mentor and supervise Onboarding and Delivery Managers to maintain high performance and accountability.
- Oversee project outcomes for complex implementations, ensuring all contractual milestones are met.
- Handle escalations and mitigate risks for strategic, high-value accounts.
- Design enablement programs to improve product expertise and communication standards across the team.
- Coordinate with Sales, Product, Engineering, and Customer Success departments to align on project scope and timelines.
- Track team performance using KPIs such as time-to-value, project health, and customer satisfaction scores.
- Maintain accurate project documentation and Salesforce data hygiene.
Requirements
- Minimum 5 years of professional experience, including at least 2 years working with Fortune 500 or enterprise-level customers in SaaS or professional services.
- At least 1 year of experience in a people leadership role.
- Bachelor's degree.
- Proficiency in Salesforce or similar CRM and project management software.
- Experience managing complex trials or proof-of-concept onboarding engagements.
- Ability to interpret data to create actionable improvement plans.
Nice to have
- Familiarity with the ZoomInfo platform and its multi-product suite.
Skills & tools
- Salesforce
- CRM software
- Project management tools
- Data analysis and reporting
- Team leadership and mentorship
Practical notes
- This is a hybrid role requiring 3 days per week in one of the listed office locations.
- Compensation includes base salary, bonus, commission, and equity.
- The company may use a software-based assessment during the hiring process.
- ZoomInfo is an equal opportunity employer.