Inside Sales - Reactivation Specialist

About the role

ZipRecruiter is seeking a dedicated specialist to focus on customer retention and account reactivation. You will engage with former clients who have stopped their job advertising to address their concerns and restore their active status on our platform.

Key facts

What you'll do

• Reach out to decision makers at accounts that have canceled their daily job advertisements.
• Execute daily call and email campaigns to successfully reactivate former paying accounts.
• Complete 60+ phone calls and achieve 12+ conversations per day.
• Meet or exceed monthly reactivation quotas.
• Participate in a comprehensive 8-week training program, including one week of onboarding and 7 weeks of rigorous sales instruction.

Requirements

• Must be located in the Phoenix, AZ metro area.
• Proven history of hitting or exceeding sales goals and quotas.
• Strong organizational, time management, and active listening skills.
• Ability to build rapport, probe for customer needs, and overcome obstacles.
• High level of competitiveness, optimism, and resilience in the face of rejection.
• Coachable mindset with a willingness to implement management feedback.
• Reliable attendance and adherence to scheduled work hours.

Nice to have

• Experience in B2B or B2C sales.
• Bachelor degree.

Skills & tools

• Sales prospecting
• Account management
• Phone and email campaign execution
• Customer retention strategies

Practical notes

• Compensation includes a base pay of $15.39 per hour plus a target commission of $27,720 annually based on 100% quota attainment.
• Benefits include an employer-matched 401(k) plan, flexible vacation, paid time off, and medical coverage.
• ZipRecruiter is an equal opportunity employer.