Traveler Care Specialist Luxury Travel

About the role

Zicasso is seeking a dedicated Traveler Care Specialist to support our discerning clientele in the luxury travel sector. You will be instrumental in ensuring our travelers have exceptional experiences from planning to completion. This role involves direct communication and problem-solving to uphold Zicasso's high standards.

Key facts

What you'll do

• Assist travelers with inquiries and requests throughout their journey.
• Address and resolve any issues that may arise during travel, ensuring client satisfaction.
• Coordinate with our network of travel specialists to facilitate smooth trip execution.
• Maintain detailed records of traveler interactions and feedback.

Requirements

• A minimum of 2 years of experience in customer service or client relations.
• Demonstrated ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills.
• A Bachelor's degree in Hospitality, Tourism, Communications, or a related field.

Nice to have

• Previous experience within the luxury travel industry.
• Familiarity with CRM software.

Skills & tools

• Excellent written and verbal communication.
• Problem-solving aptitude.
• Proficiency in standard office software.

Practical notes

• This is a fully remote position.
• Zicasso is a global company, and this role supports travelers worldwide.
• Application deadline: December 31, 2024.