Zerubbabel Musa
COMMUNITY MANAGER
Experience
COMMUNITY MANAGER
VOY|Asia
Remote
ANGEL AMBASSADOR
Cassava Network
Remote
Dynamic Angel Ambassador at Cassava Network with a proven track record in customer engagement and brand awareness. Successfully developed a social media strategy that significantly increased followers, while fostering collaboration with stakeholders. Adept at team management and enhancing customer satisfaction through effective communication and product knowledge.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer education Customer engagement Product knowledge Brand awareness Team management Social media management
Education
Abubakar Tafawa Balewa University
Bachelor of Science
Skills
Customer educationCustomer engagementProduct knowledgeBrand awarenessTeam managementSocial media management
WORK HISTORY
Managed social media channels effectively for improved brand visibility and increased audience interaction. Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth. Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction. Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Recruited more than 200 clients within a week. Built relationships with key stakeholders, fostering collaboration and understanding between organization and community. Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude. Assisted team with operational policies and procedures to drive services.
Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement. Developed and implemented comprehensive social media outreach strategy, resulting in increased followers. Represented organization at professional conferences, delivering engaging presentations to diverse audiences.