Senior RevOps Analyst

About the role

Zello is seeking a Senior Revenue Operations Analyst to improve data quality and provide actionable insights for its voice-first communication platform. This role involves transforming complex pipeline and CRM data into reliable information that drives strategic decisions for sales, marketing, and customer success teams. You will be a key analytical resource, ensuring a single source of truth for revenue operations.

Key facts

What you'll do

• Maintain the integrity of CRM data within HubSpot, monitoring data flow, optimizing automations, and enforcing data hygiene.
• Develop and manage dashboards and reports for weekly revenue reviews, covering pipeline coverage, stage flow, conversion rates, deal age, and win rates.
• Support forecasting efforts through bottom-up analysis, pipeline inspection, and identifying potential risks like slipped deals or inaccurate pipeline.
• Analyze extensive datasets using SQL and business intelligence tools to uncover trends and drivers for Go-To-Market (GTM) decisions.
• Evaluate the effectiveness of outbound, Account-Based Marketing (ABM), partner, and general marketing initiatives to guide spending.
• Collaborate with Sales, Marketing, Customer Success, and Finance teams, translating complex analyses into clear narratives for diverse audiences.
• Implement AI and automation to enhance reporting, data quality, and analytical processes.

Requirements

• Proven experience managing CRM data quality or end-to-end revenue reporting, with demonstrated improvements in hygiene or accuracy.
• Ability to translate ambiguous questions into clear, actionable analysis, including building, testing, and presenting recommendations.
• Strong written and verbal communication skills, with comfort presenting findings to executive leadership.
• Advanced proficiency in spreadsheets, basic SQL, and business intelligence tools; some familiarity with Python for analysis or automation is a plus.
• Experience with CRM and marketing automation platforms; HubSpot experience is a significant advantage.
• Capability to manage multiple projects concurrently, keep stakeholders on track, and enhance team effectiveness.
• 3 to 5 years of experience in RevOps, SalesOps, or a similar analytical GTM role, preferably in B2B SaaS.

Nice to have

• Hands-on application of AI within a revenue tech stack.
• Exposure to attribution modeling, cohort analysis, customer lifetime value (LTV), or commission analytics.

Skills & tools

• HubSpot
• SQL
• Business Intelligence (BI) tools
• Spreadsheets
• Python (plus)
• AI and automation

Practical notes

• This is an individual contributor role focused on high-impact analysis, not people management or pure CRM administration.
• The position is hybrid, requiring some in-office presence.
• Zello offers competitive pay, equity, flexible schedules, time off, and a sabbatical after five years of service.
• All official communications will originate from the zello.com email domain. Be cautious of scam attempts.