Engagement Manager

About the role

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity, pushing the boundaries of technology to secure the AI frontier - protecting both human and agentic AI interactions - and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: we Battle Friction by constantly looking for new ways to simplify our products, our work, and the user experience; we Inspire Higher by thinking big, championing the open internet, and striving to do the right thing even when it is difficult; and we act as One Team, being open, responsive, and collaborative to overcome challenges and celebrate our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.

This role is based in Germany and is an external-facing position within our Professional Services group. You will own the end-to-end success of enterprise-wide Yubico deployment projects by acting as the primary external consultant for strategic customers. This role requires you to guide customers in optimizing their Yubico rollout strategies and ensuring alignment with Yubico's strategic objectives. You will translate customer requirements into tangible business value and provide critical feedback to internal product and engineering teams. Additionally, you will lead Operational Deployment workshops to assess and validate operational readiness for each client. You will be responsible for managing project documentation and maintaining all project artifacts in an accessible format. Furthermore, you will support clients in identifying project risks and dependencies while recommending solutions to keep projects on track. You will also stay current on Yubico products, security protocols, and industry trends to provide informed guidance.

What you'll do

Conduct and lead Operational Deployment workshops for customers to assess their operational readiness. Engage with enterprise customers to successfully lead and manage end-to-end deployment projects, ensuring alignment with Yubico strategic objectives. Write custom deployment recommendations guides, best practices and white papers in support of client engagements. Support clients in planning, organizing and managing all phases of a project lifecycle to ensure successful delivery. Assist customers in developing deployment project plans, and provide regular updates and reports on their progress to internal stakeholders. Manage project documentation, ensuring all project artifacts are accurately maintained and accessible. Translate customer requests and requirements into business value, providing feedback to internal groups such as Customer Experience, Product, Engineering, and Solutions Engineering teams. Support clients in identifying project risks and dependencies, while recommending solutions internally and externally to keep projects on track. Develop strong consultative relationships to guide customers on the optimization of their Yubico rollout strategies using best practices. Provide regular updates and reports on project progress to internal stakeholders to maintain transparency and alignment. Leverage your technical background to drive complex technical initiatives with customers from conception to successful completion. Collaborate closely with Yubico's Customer Experience, Solutions, Product, and Engineering teams to ensure project success. Stay current on Yubico products, security protocols (e.g., FIDO2, WebAuthn, Smart Card/PIV, OTP), Yubico competitors, and industry trends.

Requirements

7+ years of experience in similar roles, such as Professional Services and/or technical project management, preferably in a software or hardware technology company. Experience in client-facing consulting roles demonstrating the ability to manage complex projects and multiple stakeholders. Strong project management skills with the ability to plan, organize, and manage project lifecycles. Excellent communication and presentation skills to effectively engage with enterprise customers and executive stakeholders. Solid technical background enabling the understanding of hardware authentication technologies and security protocols. Demonstrated ability to drive complex technical initiatives with customers from conception to successful completion. Proven track record of success in fast-paced, global environments requiring adaptability and resilience. Strong written and verbal communication skills in English, both written and verbal communication skills, are essential for this role.