Mandarin Technical Support Specialist

About the role

Workstream provides a comprehensive HR, hiring, and payroll platform designed specifically for the hourly workforce. We are looking for a bilingual specialist to assist our customers and help them maximize the value of our software.

Key facts

What you'll do

• Provide technical troubleshooting and support via chat (70%) and phone (30%).
• Communicate fluently in both English and Mandarin to assist our user base.
• Maintain high standards for resolution time, response speed, and customer satisfaction metrics.
• Diagnose platform issues and determine when to escalate to engineering or product teams.
• Assist the Customer Success team with client setups and configuration requests.
• Develop and maintain internal and external knowledge base articles and video tutorials.
• Contribute to product testing and suggest process improvements.

Requirements

• 1 to 5 years of experience in technical support, help desk, or customer-facing support roles.
• Full professional proficiency in written and spoken Mandarin and English.
• Demonstrated experience with help desk software and remote support tools.
• Strong knowledge of HR and payroll software products.
• Stable home internet connection with a minimum speed of 50 Mbps (primary and backup required).
• Ability to attend occasional in-person meetings in Metro Manila.
• Availability to work a regular shift during US business hours.

Practical notes

• Compensation includes an annual bonus, performance-based bonuses, and a $50 monthly stipend.
• Benefits include flexible PTO, paid time off for major US and PH holidays, and a company-issued device.
• Pay is wired directly to your bank account.
• Applicants must provide a screenshot of internet speed test results.
• The role offers opportunities for internal mobility and career advancement.