Senior Customer Implementation Specialist

About the role

Workstream provides a comprehensive HR, payroll, and hiring platform designed specifically for the hourly workforce. We are looking for a senior-level individual contributor to manage complex customer onboarding projects and mentor team members within our Customer Success and Support department.

Key facts

What you'll do

• Manage the full project lifecycle for high-complexity, multi-site enterprise clients with minimal supervision.
• Act as a consultant to guide customers through system adoption, change management, and business process improvements.
• Serve as a subject matter expert on Workstream HR and payroll products, providing configuration recommendations.
• Oversee project planning, stakeholder communication, and risk management from kickoff to go-live.
• Coordinate with Sales, Product, and Engineering teams to influence product roadmaps and share client feedback.
• Develop and refine internal documentation, templates, and implementation workflows.
• Present onboarding plans and progress updates to executive stakeholders.
• Mentor junior staff and lead internal knowledge-sharing initiatives.

Requirements

• 5+ years of experience in SaaS implementation for enterprise or complex clients, specifically in B2B software, Payroll, or HRIS.
• 5+ years of experience in a technical onboarding, consulting, or customer-facing role.
• Proven ability to handle multiple high-touch projects simultaneously.
• Deep expertise in project management methodologies and tools.
• Strong communication skills for cross-functional collaboration.
• Experience advising clients on adoption strategies and process design.
• Ability to train and mentor junior team members.

Nice to have

• Domain expertise in HRIS, payroll, or compliance.
• 1 to 3 years of experience in a startup environment, ideally within a customer success function.

Skills & tools

• Salesforce
• Project management software
• HRIS and Payroll systems

Practical notes

Compensation includes a base salary of $90,000 to $105,000, plus equity and a performance-based bonus. Benefits include medical, dental, and vision coverage (95% of premiums paid for employees, 85% for dependents), 401k, flexible PTO, pre-tax commuter benefits, and in-office amenities.