Principal Product Manager

About the role

You will lead the servicing strategy for our High Volume customer segment, ensuring those with complex financial needs receive expert, personalized support. This role focuses on scaling operational capabilities and integrating AI to improve retention, activation, and overall customer trust.

Key facts

What you'll do

• Define the long-term vision, strategy, and roadmap for the High Volume servicing experience.
• Scale operational support models and deploy AI solutions to enhance customer outcomes.
• Increase predictability and confidence for clients who transact millions through our platform.
• Partner with Send, Operations, Contacts, Fincrime, and Compliance teams to align servicing goals with regulatory and business requirements.
• Balance service quality with platform scalability to support high-growth customer segments.

Requirements

• Demonstrated ability to convert ambiguous problem spaces into clear, actionable product strategies.
• Strong service design mindset focused on removing friction and improving multi-touchpoint interactions.
• Experience influencing cross-functional teams and stakeholders without relying on formal authority.
• Proficiency in using complex data, including SQL, to validate hypotheses and drive decision-making.
• Interest in treating servicing as a growth lever rather than a cost center.

Skills & tools

• SQL
• Product Strategy
• Service Design
• Systems Thinking
• Cross-functional Stakeholder Management

Practical notes

• Base salary: 120,000 to 148,000 GBP, depending on experience and interview results.
• Compensation includes Restricted Stock Units (RSUs) and additional benefits.
• Visit Wise.Jobs to learn more about the company culture and work environment.