Payment Operations Specialist

About the role

Join the Global Processing team to ensure funds move quickly for customers around the world. You will manage daily payment tasks to help our users save money while gaining expertise in global currency systems.

Key facts

What you'll do

• Execute daily payment processing tasks with high accuracy.
• Meet individual and team performance metrics and service level agreements.
• Identify and report complex issues to Regional Payment Operations teams.
• Maintain clear communication with stakeholders regarding operational updates.
• Follow established procedures to ensure consistent service delivery.

Requirements

• High attention to detail and precision in task execution.
• Strong focus on meeting service level agreements and performance targets.
• Commitment to prioritizing customer needs in every task.
• Ability to communicate clearly and suggest process improvements.
• Flexibility to work varying hours, including weekends and holidays, to support global operations.
• Openness to feedback and collaborative team environments.

Skills & tools

• Proficiency in using AI-powered tools for workflow improvement.
• Ability to adapt to new operational systems and procedures.

Practical notes

• No specific educational qualifications are required.
• We encourage applications from under-represented demographics.
• For more information on our culture and mission, visit Wise.Jobs.