FinCrime Operations Quality Senior Lead

About the role

This position involves overseeing the quality strategy for the FinCrime division to ensure global compliance with AML and CFT regulations. You will manage a team of specialists and leads, translating complex regulatory requirements into efficient, high-impact operational processes.

Key facts

What you'll do

• Mentor and develop a team of Quality Leads and Specialists while fostering a culture of professional growth and knowledge sharing.
• Translate high-level quality objectives into actionable plans that improve performance without hindering operational speed.
• Manage resource allocation and forecasting for the quality squad to ensure all KPIs and SLAs are met.
• Collaborate with analytics teams to create performance dashboards and interpret risk trends to guide decision-making.
• Act as the primary subject matter expert for AML, Fraud, Sanctions, and Reporting quality frameworks.
• Lead root-cause analysis on quality issues and implement risk-based improvements across all workflows.
• Manage internal audits, handle escalations, and provide regular updates to senior leadership.
• Coordinate complex quality projects and align them with broader company-wide OKRs.

Requirements

• Minimum 3 years of experience in leadership roles within FinCrime, KYC, or Quality Assurance operations.
• Deep understanding of international AML and CFT regulatory frameworks and current financial crime trends.
• Professional proficiency in English with the ability to produce detailed reports and work effectively across different time zones.
• Proven ability to identify recurring quality gaps and design scalable, effective solutions.
• Ability to perform in a high-pressure environment while maintaining accountability and self-direction.
• Must have the legal right to work in Estonia. Visa and relocation support are not provided.

Nice to have

• Bachelor degree in Law, Business Administration, Finance, or a related field.
• Industry certifications such as CAMS, ICA, or similar credentials in Fraud, EDD, Sanctions, or Risk Management.
• Practical experience with BI and analytics tools like Looker, Superset, Redash, or MicroStrategy.

Skills & tools

• AML and CFT compliance
• KYC and Fraud operations
• Quality Assurance frameworks
• Team leadership and mentoring
• Data analysis and performance reporting
• Project management

Practical notes

• Applications are reviewed on a rolling basis, so early submission is encouraged.
• The hiring process includes an application review, a recruiter chat, a leadership interview, and a final technical/cultural assessment.
• Please submit your resume in English.