Banking Operations Manager

About the role

This senior individual contributor role focuses on managing global banking partnerships to support our regional growth. You will operate with high autonomy to establish structure and improve operational performance across the APAC region.

Key facts

What you'll do

• Manage operational relationships with global banking partners by conducting performance reviews and resolving escalations.
• Monitor partner performance metrics including speed, reliability, incident rates, SLA adherence, risk indicators, and operational costs.
• Create and execute improvement plans to address complex internal and partner-related issues with clear timelines and outcomes.
• Ensure partner banks meet their operational commitments regarding responsiveness and incident resolution.
• Oversee post-incident corrective actions to identify root causes and prevent recurring issues.
• Improve internal visibility by maintaining documentation and reporting on partner performance.
• Collaborate with Finance, Legal, Risk, and Banking Governance teams on contract negotiations, fee structures, and regulatory compliance.
• Provide context and operational routines to internal teams to improve collaboration with banking partners.

Requirements

• Must have a right to work in India.
• Minimum of 5 years of professional experience in banking operations, payment operations, risk management, or vendor management.
• Demonstrated ability to use data to investigate issues, form hypotheses, and prioritize actions.
• Strong stakeholder management skills with the ability to influence internal and external parties without direct authority.
• Ability to navigate ambiguity and manage a broad portfolio of tasks independently.
• Clear communication skills with the ability to explain complex operational topics to diverse audiences.
• Commitment to operational resilience, documentation, and maintaining high standards for controls.

Nice to have

• Direct experience with correspondent banking, payment schemes, or high-volume payment infrastructure.
• Experience facilitating quarterly business reviews or service reviews with strategic partners.
• Background in SLA management, cost recovery, fee reconciliation, or contract discussions.
• Expertise in Treasury operations, liquidity management, or financial risk.
• Proficiency in data tools such as SQL, Looker, or Tableau.
• Experience working with global teams across multiple time zones.
• Proficiency in additional languages relevant to international banking.

Skills & tools

• Banking operations
• Payment operations
• Risk management
• Vendor management
• Data analysis
• Stakeholder influence
• SLA management
• SQL, Looker, or Tableau

Practical notes

• This role reports to the Banking Operations Managers Function Lead.
• The position is based in Hyderabad to support the APAC region, excluding Japan.