API Integration Support Engineer

About the role

You will serve as the primary technical contact for enterprise partners using the Wise Platform. This role focuses on resolving complex API inquiries and managing incident responses to ensure our partners maintain reliable integrations.

Key facts

What you'll do

• Resolve technical issues for enterprise partners through email, chat, phone, and video calls.
• Troubleshoot REST APIs, analyze system logs, and perform database queries to identify root causes.
• Manage high-severity incidents by coordinating with engineering and commercial departments.
• Identify recurring technical trends and provide feedback to product teams to improve the platform.
• Participate in a 24/5 global support rotation across Austin, Tallinn, and Singapore.

Requirements

• 4+ years of experience in a technical support role within an enterprise environment.
• Proven ability to debug APIs, read logs, and query databases.
• Experience managing high-pressure incidents and communicating with stakeholders during outages.
• Ability to work a standard 9-to-5 schedule with a monthly on-call rotation for weekends and holidays.
• Must be based in or willing to relocate to the Austin, Texas area.

Nice to have

• Basic proficiency in Python or JavaScript.

Skills & tools

• REST API debugging
• Log analysis
• Database querying
• Incident management
• Enterprise client communication

Practical notes

• You must be legally authorized to work in the United States. Wise does not provide visa sponsorship for this role.