Principal AI Model Designer

About the role

You will define the architecture and strategy for the Wise Assistant, creating conversational experiences that provide reliable support to our global customers. This role focuses on building complex automation systems, managing prompts, and establishing the technical frameworks that govern how our AI interacts with users.

Key facts

What you'll do

• Architect and design AI agents, including the management of prompts, context, and knowledge structures.
• Partner with engineers, product managers, and data scientists to build and refine conversational support systems.
• Set the vision for automation strategy and mentor team members to improve design maturity.
• Define system behavior and quality standards to ensure consistent customer outcomes.
• Identify and prioritize high-impact projects across multiple product squads.
• Collaborate with the broader content community to evolve how designers interact with AI technology.

Requirements

• Proven experience as a Model Designer or a systems-focused Content Designer with a background in large-scale automation.
• Hands-on technical expertise in prompt engineering, context engineering, and agentic design.
• Ability to work as an equal partner with data scientists and engineers on complex AI systems.
• Experience designing systems that include guardrails, knowledge architecture, and user-facing content generation.
• Comfort with high levels of ambiguity and a fast-paced working environment.
• Strong communication skills to influence strategy and coach others on automation-based projects.

Skills & tools

• Prompt engineering frameworks
• Context engineering
• Agentic design
• Large-scale system architecture
• Cross-functional collaboration with data science and engineering teams

Practical notes

• This position is not suitable for those without hands-on experience in large-scale automated systems.
• Candidates with backgrounds strictly in marketing, advertising, journalism, or social media without UX or model design experience will not be considered.
• Visit Wise.Jobs to learn more about the company culture and mission.