Client Success Account Manager

About the role

Wellhub is seeking a Client Success Account Manager to join its B2B Client Success team in São Paulo. This position involves managing a portfolio of public sector accounts, focusing on client retention and revenue growth through upselling and cross-selling. You will collaborate with various internal teams to enhance the client experience and drive business results.

Key facts

What you'll do

• Develop and implement strategic sales and expansion plans for complex public sector accounts, identifying growth opportunities and showcasing Wellhub's value.
• Cultivate client relationships throughout the post-sale lifecycle to ensure high engagement and retention.
• Drive financial growth by overseeing annual contract renewals, negotiating agreements, and finding opportunities for upsells and expansions.
• Partner with client HR teams and key decision-makers, facilitating C-level connections between clients and Wellhub executives or peer networks to deepen institutional engagement.
• Represent the client's perspective by gathering feedback, requirements, and identifying product gaps, then translating these into actionable insights for the Product Management team.
• Embody Wellhub's mission by promoting personal and team wellbeing, fostering a supportive environment where self-care, time off, and work-life balance are encouraged.

Requirements

• Proven experience in a client-facing role, specifically managing accounts within the Public Sector.
• Strong leadership capabilities and ability to collaborate effectively with cross-functional teams, work cooperatively, and solve problems creatively.
• High degree of autonomy to operate independently while engaging internal stakeholders and management as needed.
• Exceptional organizational skills, meticulous attention to detail, and a demonstrated ability to manage multiple public entities and projects simultaneously.
• Capacity to analyze and improve existing processes and adapt to changes in a fast-paced global business environment.
• Intermediate English proficiency.

Practical notes

This is a hybrid role based in São Paulo, Brazil. Wellhub offers a comprehensive benefits package including a free Gold+ Wellhub membership for you and up to three family members, 52 therapy sessions per year through the Wellz emotional wellbeing program, health, dental, and life insurance. The company provides home office reimbursement, flexible work schedules, paid time off (vacations after 6 months, plus additional days based on tenure and a birthday holiday), and 100% paid parental leave. Wellhub is committed to diversity, equity, and belonging, and is Syndio Fair Pay Certified.