Senior Business Value Consultant, Value Realization

About the role

Webflow is seeking a strategic Senior Business Value Consultant to enhance our value realization program. This role involves shaping how we quantify and communicate customer success with Webflow, directly impacting revenue growth and customer retention. You will have significant autonomy in developing and executing value realization strategies throughout the customer journey.

Key facts

Location: U.S. Remote

Engagement: Full-time, Permanent, Exempt

Compensation:

United States: Zone A: $178,500 - $210,000 USD; Zone B: $166,500 - $196,000 USD; Zone C: $156,500 - $184,000 USD

Canada (BC & ON): $174,500 - $205,000 CAD

Note: Compensation ranges are OTE for sales roles and may vary based on location, experience, and qualifications. Benefits include equity, bonus/commissions, retirement plans, health coverage, and wellness stipends.

Application deadline: Applications accepted on an ongoing basis.

What you'll do

Develop and implement value realization plans for key accounts, establishing measurement frameworks to track customer outcomes against initial assessments.

Create scalable AI-driven capabilities to empower the Customer Success team in discussing value with their accounts, including an AI tool and supporting enablement materials.

Engage directly with enterprise clients to articulate their achieved business outcomes on Webflow, identify future opportunities, and build cases for deeper platform adoption.

Collaborate with Customer Success, CX Programs, Solutions Architects, and Forward Deployed Engineers to align customer objectives with Webflow features, particularly its AI and agentic capabilities.

Design, build, and maintain a central database linking platform usage data to measurable business results for use by post-sale, product, and revenue teams.

Integrate various post-sale initiatives, such as AI value tools and executive reviews, to create a cohesive customer journey.

Requirements

A minimum of 3 years of experience in value consulting, customer success, management consulting, sales strategy, or a similar field. Prior experience in SaaS, technology, or digital transformation is preferred.

A Bachelor's degree or equivalent practical experience.

Nice to have

Experience in translating complex technology features into clear business benefits for executive and operational audiences.

A systems-thinking approach to designing tools and enablement programs that amplify team impact.

Proven ability to work independently, bring structure to ambiguous problems, and adapt to a fast-paced environment.

Comfort in engaging with individuals at all levels, from individual contributors to C-suite executives.

Strong analytical skills with the ability to build value models and defend data-driven insights.

A natural collaborator who can work effectively across different departments.

A proactive interest in AI and emerging technologies, with a desire to apply them to drive outcomes.

Skills & tools

Webflow platform

AI and agentic capabilities

Value realization frameworks

Customer outcome modeling

Data analysis and reporting

Cross-functional collaboration

Practical notes

Webflow offers equity (RSUs) for permanent employees.

Comprehensive health, dental, and vision plans with significant employer premium coverage.

Paid parental leave (12 weeks for all parents, plus 6+ weeks for birthing parents), with support for family planning and menopause.

Flexible vacation policy, paid holidays, and a sabbatical program.

Access to mental health resources, therapy, and coaching.

401(k) with 100% employer match up to $6,000 annually in the U.S.

Monthly stipends for work and wellness expenses.

Annual WIN bonus program for eligible employees.

Permanent employees require valid work authorization for their country of employment.

Reasonable accommodations are available for individuals with disabilities during the application and interview process.

Background checks may be conducted upon offer of employment.