Senior Product Manager, Messaging

About the role

Weave is looking for a product leader to manage the messaging infrastructure that connects healthcare providers with their patients. You will oversee the end-to-end communication experience, balancing the development of user-facing features with the stability of our underlying messaging systems.

Key facts

What you'll do

• Manage the strategy, roadmap, and delivery for the messaging product suite.
• Conduct discovery to identify user friction and opportunities for improvement in patient-provider communication.
• Balance the development of inbox and automated messaging features with platform-level reliability and scalability.
• Create reusable messaging components that support various internal workflows.
• Prioritize work based on business value, technical risk, and long-term product goals.
• Collaborate with engineering to navigate technical trade-offs regarding data consistency, performance, and message delivery.
• Coordinate with cross-functional teams, including integrations and design, to manage dependencies.
• Explain product decisions and their business impact to leadership and stakeholders.

Requirements

• 8+ years of product management experience covering both user-facing features and platform or infrastructure work.
• Previous ownership of a high-volume communication product such as notifications, messaging, or an inbox.
• Proficiency in AI-native product management and problem-solving.
• Ability to think in terms of systems and capabilities rather than isolated features.
• Experience translating user needs into actionable product decisions.
• Capacity to work autonomously and establish clarity in ambiguous situations.
• Technical fluency to discuss API design, system performance, and reliability with senior engineers.
• Experience with real-time or asynchronous communication systems and notification pipelines.
• Capability to interpret technical specifications, system design documentation, and API references.
• Experience using observability and data tools such as Grafana.

Nice to have

• Experience with multi-channel communication including SMS, email, voice, and in-app messaging.
• Background in healthcare technology or environments requiring HIPAA-adjacent compliance.
• Familiarity with AI-driven workflows like automated replies or generative AI communication tools.
• Experience managing integration-heavy products.
• Knowledge of event-driven systems, message queuing, or data pipelines.
• Understanding of distributed systems and their impact on delivery guarantees.

Skills & tools

• Product discovery and roadmap strategy
• API documentation and system design
• Observability tools (e.g., Grafana)
• Distributed systems and messaging infrastructure
• AI-integrated product workflows

Practical notes

Employment is contingent upon a background check. Weave uses AI tools for internal processes such as application review and interview scheduling. We are an equal opportunity employer and provide accommodations for disabilities during the hiring process. All official communication comes from Weave branded email addresses; do not share banking information or purchase equipment during the recruitment process.