Payment Success Specialist - Activation

About the role

This position manages the initial setup and integration phase for new payments clients. You will act as a consultant to ensure businesses effectively adopt and utilize our financial tools to drive their long-term growth.

Key facts

What you'll do

• Manage the end-to-end onboarding process for new payment clients from initial kickoff to full activation.
• Lead training sessions to align platform features with specific client operational goals.
• Oversee the deployment of hardware, software, and Text-to-Pay configurations.
• Create activation roadmaps that guide clients to complete their first three unique customer transactions.
• Provide strategic advice to help clients optimize workflows and improve financial performance.
• Track processing volume for six months after activation to ensure clients reach $5,000 in monthly volume.
• Collaborate with Sales, Product, and Customer Success teams to share feedback and improve market strategy.

Requirements

• 5+ years of experience in customer success, implementation, or activation roles, specifically within FinTech, payments, or SaaS.
• Demonstrated ability to consult with business owners and financial decision-makers.
• Strong background in change management and guiding clients through operational shifts.
• Proven track record of meeting or exceeding performance metrics related to adoption and volume.
• Ability to identify adoption risks and design solutions to mitigate them.

Nice to have

• Deep subject-matter expertise regarding merchant onboarding and transaction lifecycles.
• Experience driving adoption for Stripe or similar payment platforms.
• Ability to treat onboarding as a revenue-generating function rather than a support task.

Skills & tools

• Payments technology and processing platforms
• Strategic consulting and facilitation
• Data-driven performance tracking

Practical notes

Employment is subject to a background check. Weave uses AI tools to assist with application reviews and interview scheduling. We are an equal opportunity employer and provide accommodations for disabilities upon request. All official communication comes from Weave branded email; beware of recruitment fraud and never share banking information or purchase equipment during the hiring process.