Customer Implementation Specialist

About the role

This position manages the technical setup and deployment of software and phone systems for multi-location offices. You will serve as the primary project lead, guiding clients through the transition from initial sale to full platform adoption.

Key facts

What you'll do

• Build and maintain professional relationships with clients during the setup phase.
• Oversee a portfolio of accounts at different stages of the onboarding lifecycle.
• Serve as the main point of contact and project manager for all assigned customers.
• Maintain transparent communication to manage client expectations.
• Educate users on platform features to ensure they gain maximum value.
• Deliver high-quality service to every client.
• Identify, troubleshoot, and resolve technical issues during deployment.
• Collaborate with internal departments to coordinate onboarding tasks.
• Use data and reporting tools to manage your project pipeline and inform decisions.

Requirements

• 2 years of experience in implementation or project management within a customer-facing environment.
• Technical knowledge of VoIP and general networking concepts.
• Practical experience using CRM software such as Salesforce or HubSpot.
• Ability to analyze complex problems and provide solutions.
• Capacity to thrive in a high-speed, KPI-focused workplace.
• Skill in managing and prioritizing multiple project pipelines.
• Strong verbal and written communication skills with the ability to explain technical topics clearly.
• High level of technical aptitude and a customer-first mindset.

Nice to have

• Bachelor degree.
• Prior project management experience or a PMP certification.

Skills & tools

• VoIP and networking
• CRM software (Salesforce, HubSpot)
• Project management
• Data analysis and reporting

Practical notes

• This is a hybrid role requiring in-office attendance on Monday, Tuesday, and Wednesday, with the option to work from home on Thursday and Friday.
• Employment is subject to a background check.
• Weave utilizes AI tools during the hiring process for tasks such as interview scheduling and application review.
• Weave is an equal opportunity employer. Accommodations are available for candidates with disabilities.
• Official communication comes only from Weave branded email addresses. The company will never request bank details, check cashing, or equipment purchases during the hiring process.