Billing Support

About the role

Join the Weave Customer Support team and become a key resource for our customers. You will help clients understand their billing, resolve issues, and ensure a positive experience. This role focuses on providing excellent service and retaining customers.

Key facts

What you'll do

• Respond to customer inquiries through inbound phone calls.
• Follow up with customers via outbound calls and emails.
• Explain billing terms, including dates, initiation, and amount breakdowns.
• Contact customers with overdue accounts to update payment information.
• Offer customers the option to switch to annual billing and identify potential churn risks.
• Deliver an exceptional customer experience that leaves clients satisfied.

Requirements

• At least 1 year of experience in customer support.
• Strong verbal and written communication skills for phone and email interactions.
• Proficient computer skills and a quick ability to learn new technology.
• Experience with web browsers, spreadsheets, and text documents.
• Capability to troubleshoot and resolve basic customer issues.
• Strong interpersonal skills and the ability to calm upset customers.

Nice to have

• Prior experience in phone-based support.
• A positive, attentive approach to helping customers and resolving situations.

Skills & tools

• Browsers
• Spreadsheets
• Text documents

Practical notes

• This is a hybrid position.
• Initial training will be conducted on-site at the Lehi, UT HQ.
• Employment is conditional upon a successful background check.