Associate, Fraud Investigations

About the role

Join Wealthsimple's Security & Risk group as a Fraud Investigator, focusing on protecting clients from account takeover and identity fraud. You will be a key player in safeguarding client assets and maintaining platform integrity.

Key facts

What you'll do

Investigate suspicious account takeover and identity fraud cases by reviewing alerts, verifying user identities, and analyzing digital activity.

Take prompt action to secure compromised accounts, stop fraudulent transactions, and resolve issues using established best practices.

Communicate with clients experiencing account security concerns, guiding them through recovery with empathy and clarity.

Manage a caseload of ongoing investigations, ensuring timely resolution and adherence to service level agreements.

Participate in team discussions to share insights, identify emerging fraud patterns, and enhance collective defense strategies.

Requirements

Possess at least 1 year of experience in fraud investigation, with a focus on account takeover, identity verification, or account security being highly beneficial.

Demonstrate an understanding of fraud management principles, controls, and prevention systems within the financial services sector.

Exhibit a strong ability to collect, organize, and analyze data accurately.

Possess excellent verbal and written communication skills.

Nice to have

Experience with fraud management frameworks and systems in financial services.

Skills & tools

Data analysis

Client communication

Fraud investigation techniques

Practical notes

This is a contract role.

Wealthsimple offers comprehensive health benefits, life insurance, and a group savings plan with employer matching.

Employees receive 20 vacation days, 4 wellness days, and unlimited sick and mental health days annually.

The role allows for working outside of Canada for up to 90 days per year.

The company encourages applications from diverse backgrounds and provides accommodations for candidates with accessibility needs during the hiring process.

AI tools may be used to assist in the hiring process, with final decisions made by human reviewers.