Junior Contact Center Agent
Volkswagen GroupPalmelaFull Time2w ago
CopywritingNon techProduct managerExecDesignSaasEmbeddedCustomer supportMarketingContent writingSeniorOps
Job description
Junior Contact Center Agent at Volkswagen Group.
About the role
Volkswagen Group Services is seeking a German-speaking professional to join our remote roadside assistance team. You will act as the primary point of contact for drivers, ensuring they receive efficient support during vehicle emergencies.
Key facts
What you'll do
- Manage incoming roadside assistance requests with a focus on safety and speed
- Handle and settle customer grievances
- Process incoming inquiries through various communication channels
Requirements
- Fluency in German
- Ability to work in a fully remote environment
Skills & tools
- Customer support
- Complaint resolution
- Multichannel communication
Practical notes
This role is part of a project supporting Volkswagen Group companies globally. Please ensure your application highlights your proficiency in German.