Key Account Manager

About the role

Vivid is expanding its SME banking services across the DACH region and needs a dedicated manager to oversee an existing client portfolio. You will focus on retention, up-selling, and deepening relationships with corporate partners who already use our financial tools. This position combines commercial strategy with data analysis in an environment that prioritizes AI integration.

Key facts

What you'll do

• Manage and expand an existing portfolio of SME clients through renewals, cross-selling, and up-selling.
• Cultivate long-term connections with multiple stakeholders at client firms.
• Align our product features with client needs to ensure they gain maximum utility from our platform.
• Track, forecast, and report on your sales pipeline using our CRM.
• Design and negotiate pricing structures for your assigned accounts.
• Adhere to internal account management workflows and provide operational feedback to leadership.
• Represent the customer perspective by working with internal teams to improve the product experience.
• Meet and surpass established performance targets.

Requirements

• Degree in finance, business administration, or a related discipline.
• At least 2 years of professional experience in account management or sales, preferably within financial services or FinTech.
• Professional fluency in both English and German.
• Ability to analyze data and manage complex information.
• Experience working with CRM software.
• High degree of self-organization and the ability to handle tasks in a fast-moving company.

Nice to have

• Proficiency in Salesforce and Aircall.
• Knowledge of AML, KYB, and risk mitigation protocols.
• Familiarity with the specific characteristics of the DACH market.
• Experience using AI tools.
• Fluency in additional languages.

Skills & tools

• CRM systems
• Salesforce
• Aircall
• AI tools
• Financial analysis
• Sales negotiation

Practical notes

• Total target compensation is between 45,000 and 70,000 Euro gross annually, including base salary and performance bonuses.
• Final pay is set based on individual skills and experience using gender-neutral criteria.
• Benefits include a learning and development budget, sports compensation, and fully paid vacation and sick leave.
• The role offers a hybrid or remote working arrangement.
• Please submit your CV in English.