Vivienne Naicker

Promote women’s health and HRT products to doctors, nurses and pharmacists, using a customer-focused approach to build awareness, adoption and appropriate product use. Develop and maintain strong professional relationships with healthcare providers and build trusted networks within women’s health. Deliver clear product presentations covering therapeutic benefits, usage and safety information.

Manage territory activity strategically and consistently work towards sales targets. Provide market intelligence, customer feedback and competitive insights to support marketing and product decisions. Represent the organisation at medical conferences and industry events and maintain accurate CRM records of customer activity and market intelligence.

Advised healthcare organisations on operational improvement, sales performance and business growth. Improved processes and workflows to strengthen service delivery and reduce inefficiencies. Worked with healthcare providers, pharmaceutical companies, medical aid funders and pathology groups to improve stakeholder value and healthcare delivery. Developed growth strategies, market expansion plans, forecasts and targets to support sales and revenue improvement.

Supported budgeting, forecasting, financial planning and resource allocation. Advised senior management on KPIs, SLAs, performance improvement and organisational objectives. Led project and change initiatives, coordinated cross-functional teams, coached staff and supported sales and marketing teams.

Designed, developed and led the Provider Networks function across hospitals, GPs, specialists and pharmacies. Negotiated provider and hospital tariffs while balancing cost, quality, access and care standards. Developed and expanded DSP networks and aligned contracts with regulatory and clinical requirements.

Managed provider contract governance, annual updates, provider manuals, fee structures and database accuracy. Worked with Fraud, Waste & Abuse and Clinical Risk teams on provider non-compliance, risk and operational issues. Led 3 managers and approximately 30 staff across Provider Networks, Disease Management and Hospital Benefit Management.

Set KPIs, monitored service levels, quality and operational performance, and prepared reporting for boards, clients and internal stakeholders. Worked with IT, BI, Claims and Customer Service teams to improve processes, resolve issues and support provider portal development. Managed strategic projects from scope and resources through implementation, risk management and stakeholder alignment.

Managed GP and specialist network contracting and payment arrangements across Kwa Zulu-Natal. Acted as a key liaison between Medscheme and healthcare providers, resolving escalations and maintaining strong relationships. Negotiated and monitored provider agreements in line with scheme rules, compliance and quality requirements. Built long-term relationships with doctors, Independent Practitioner Associations and billing bureaus.

Facilitated provider education and training on scheme rules, processes and procedures. Supported compliance and provider understanding of peer profiling tools and practice-efficiency initiatives. Provided practical industry insight to support provider decision-making and reduce administrative barriers.

Built relationships with GPs and specialists and drove adoption of Discovery’s digital healthcare tools. Supported implementation and adoption of Health ID, including electronic health records, e-scripts, referrals and chronic-care functionality. Worked with account and practice-solution teams on territory plans, provider engagement and issue resolution.

Monitored project performance, identified risks, performed root-cause analysis and implemented solutions. Supported digital transformation by connecting provider needs with internal teams and broader business strategy.

Managed CNS portfolio including Risperdal Consta, Risperdal, Concerta and Topamax across state and private sectors. Developed regional and provincial strategies by customer segment and brand. Built relationships with key opinion leaders and implemented strategic sales tactics.

Managed regional pharmacy depot inventory and replenishment requirements. Delivered against sales targets and market-ranking objectives.

Managed government-sector access and business relationships across provincial hospital environments. Managed a portfolio of 28 Pfizer brands, including 14 priority products, across multiple therapeutic areas. Developed regional and provincial brand strategies by customer segment.

Worked across specialty, primary care and field teams to achieve business objectives. Built KOL relationships, monitored performance and implemented strategic initiatives.

Managed drug access and reimbursement activities with GPs, specialists, cardiologists, pharmacists, wholesalers and medical aids. Worked across cardiovascular, neuroscience, urology, pain, women’s health and anti-infective portfolios.

Supported brand awareness, product adoption and patient access within the managed healthcare environment. Built professional relationships across healthcare networks to strengthen market access and prescribing confidence.

Professional pharmaceutical sales across cardiovascular and related products including Lipitor, Norvasc, Cardura and Viagra.