AI Operations Engineer

About the role

This position is central to transforming Virta Health into an AI-driven organization. You will be the go-to technical expert, guiding departments through the implementation of our chosen AI platform to ensure safe and effective use of generative AI for enhanced productivity.

Key facts

What you'll do

• Guide the adoption of our selected agentic AI platform by acting as the primary technical point person, assisting teams with technical needs, identifying workflow improvements, and implementing impactful AI applications.
• Establish financial oversight for AI usage by defining, tracking, and reporting on enterprise AI expenses by department, creating dashboards for efficient resource allocation.
• Collaborate with Information Security and legal teams to review and assess new AI tools and vendors, determining how to integrate them securely.
• Work with internal infrastructure and security engineering teams to translate technical AI guidelines into practical policies that enable business operations.
• Develop and document standardized support processes, training materials, and operating procedures for IT to manage AI-related inquiries and licenses.

Requirements

• Possess 2+ years of experience in agentic AI, IT operations, and business systems implementation, alongside 4 years in technical program management.
• Demonstrate hands-on technical experience deploying, configuring, or supporting generative AI tools like Google Gemini, OpenAI/ChatGPT Enterprise, or Microsoft Copilot in corporate settings.
• Have practical experience integrating with advanced LLMs, multi-agent frameworks, and vector/retrieval systems.
• Exhibit strong foundational software development skills, including proficiency in Python and C++.
• Understand systems integration, including designing with Model Context Protocol (MCP) servers and connecting AI systems to existing internal databases and web APIs.
• Possess strong analytical abilities and experience building telemetry dashboards using APIs with tools such as Sheets, SQL, or Looker to track API usage, software licenses, or operational costs.
• Show exceptional adaptability and communication skills, with a proven ability to explain complex technical concepts to non-technical audiences and coordinate efforts across IT, Security, and Engineering.
• Have a track record of successfully designing and implementing repeatable AI-driven workflows that resolve team bottlenecks and boost efficiency.
• Maintain a proactive and curious mindset, eager to continuously learn.

Nice to have

• Experience building internal AI platforms, custom copilots, prompt libraries, and AI-agent toolkits tailored for specific business workflows.
• Experience partnering with non-technical teams to pinpoint repetitive tasks and develop rapid, AI-powered solutions.
• Experience establishing security protocols, evaluation frameworks, and system guardrails for safe, scaled deployment of internal AI.
• Experience improving AI understanding across the organization in collaboration with HR and promoting AI adoption.

Skills & tools

• Generative AI productivity suites (e.g., Google Gemini, OpenAI/ChatGPT Enterprise, Microsoft Copilot)
• API & Model Orchestration
• Multi-agent frameworks
• Vector/retrieval systems
• Python
• C++
• Model Context Protocol (MCP) servers
• SQL
• Looker

Practical notes

• This is a remote-first position.
• Corporate roles are not hired in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI.
• You may encounter sensitive patient information governed by HIPAA and will be expected to adhere to strict security and privacy procedures.
• Virta Health utilizes Ashby, an applicant tracking system that incorporates AI tools for aspects of the recruiting process. Your data will not be used to train AI models.