Enterprise Customer Success Manager

About the role

Vendavo is looking for an experienced professional to manage a dedicated portfolio of high-value enterprise accounts. You will act as a primary advocate for your clients, ensuring they achieve measurable business results through our cloud-based pricing and commercial software solutions.

Key facts

What you'll do

• Manage gross and net retention for a portfolio of complex enterprise clients by executing strategies that drive adoption and long-term growth.
• Create and manage success plans that outline customer objectives, key stakeholders, and specific value drivers.
• Conduct a disciplined engagement schedule, including business reviews, executive touchpoints, and regular check-ins.
• Cultivate relationships with decision-makers and executive sponsors across global business units.
• Analyze product usage, health signals, and feedback to mitigate risk and identify expansion opportunities.
• Coordinate with internal teams, including Product, Support, and Sales, to resolve issues and align on account priorities.
• Communicate customer requirements and business context to internal stakeholders to influence product development.
• Collaborate with Account Managers to introduce new solutions and increase the overall value customers derive from our platform.

Requirements

• 7+ years of experience in Customer Success, Account Management, or Consulting, specifically managing enterprise-level accounts and renewal outcomes.
• Proven track record of navigating complex stakeholder groups and global organizational structures.
• Ability to develop and execute success or value realization plans that link software capabilities to business outcomes.
• Experience managing renewal cycles, customer escalations, and competing priorities.
• Proficiency in using data to track progress, communicate insights, and guide strategy.
• Solid understanding of SaaS business models, adoption metrics, and value realization.
• Strong organizational, facilitation, and communication skills.

Nice to have

• Familiarity with pricing, CPQ, or CDM software.
• Experience with B2B solutions for quoting, rebates, or analytics.
• Knowledge of commercial processes including quote-to-cash, dynamic pricing, and list pricing.
• Familiarity with sales methodologies such as MEDDPICC or Challenger.
• Understanding of project governance for software implementations and how business systems integrate.

Skills & tools

• SaaS account management and retention strategy
• Enterprise stakeholder management
• Data-driven customer health analysis
• Vendavo product suite (Pricepoint, Intelligent CPQ, Profit Analyzer, etc.)

Practical notes

• Base salary starts at $110,000, with final compensation determined by experience and location.
• Benefits include unlimited PTO, 4 quarterly recharge days, and 16 weeks of paid parental leave.
• Monthly stipend of $110 for internet and cell phone expenses.
• Comprehensive health, dental, vision, and mental health coverage plus a 401k plan with a 3% employer contribution.
• Flexible work environment with the choice to work from home or in the office.
• Company provides a high-end laptop.