Public Sector Customer Success Manager

About the role

This position focuses on supporting Vanta's government and education clients, ensuring they gain maximum value from our AI-powered security and compliance platform. You will act as a key advisor, guiding these important organizations through their security and risk management journeys.

Key facts

What you'll do

• Serve as the main point of contact and success owner for significant State, Local Government, and Education (SLED) accounts.
• Coordinate with internal departments like Product, Engineering, Security, and Legal to ensure smooth client onboarding and service delivery.
• Advise clients on how Vanta's platform aligns with their specific mission objectives and security priorities.
• Collaborate with Account Managers to develop long-term account strategies that define adoption goals and business outcomes.
• Conduct executive-level reviews to demonstrate ongoing value and strategic alignment.
• Proactively identify and address potential client attrition while spotting opportunities for account expansion using data.
• Advocate for public sector client needs internally, influencing product development and service strategies.
• Travel approximately once per month for client meetings and strategic planning.

Requirements

• A minimum of 8 years in customer success roles, with prior experience supporting large public sector organizations in IT modernization, delivery, and adoption.
• Demonstrated success in managing high-value SLED and enterprise accounts, leading to client satisfaction, renewals, and growth.
• Strong familiarity with public sector procurement processes and compliance standards such as GovRAMP, NIST, and CJIS.
• Excellent communication and executive presence, with experience interacting with senior government officials and agency leaders.
• Proficiency with SaaS and GRC solutions, providing guidance on risk management and industry trends.
• Ability to articulate and quantify business value through ROI analysis and outcome-based reporting.
• Experience guiding public sector clients through technology transformations and cloud adoption.
• Proven ability to collaborate effectively with Sales, Product, Engineering, Legal, and Compliance teams.
• Skill in translating technical and regulatory information for non-technical audiences.
• Strong analytical and strategic thinking abilities, using data to identify risks and growth areas.
• Experience representing customer perspectives to influence product roadmaps and participate in industry groups.
• Must be authorized to work in the U.S. without future sponsorship.

Nice to have

• Curiosity and willingness to learn and apply AI tools responsibly to enhance efficiency and impact.

Skills & tools

• SaaS
• GRC
• GovRAMP
• NIST
• CJIS
• AI tools

Practical notes

• This role requires authorization to work in the U.S. without current or future employer sponsorship.
• Travel is expected approximately once per month.
• Vanta offers comprehensive benefits including medical, dental, and vision coverage, 16 weeks paid parental leave, a health and wellness stipend, and a matching 401(k) contribution.
• Application deadline information is not specified.