Customer Success Manager, Enterprise

About the role

This position focuses on supporting Vanta's largest clients, guiding them through their security and compliance initiatives. You will be instrumental in ensuring these customers achieve their security goals and derive maximum value from Vanta's platform.

Key facts

What you'll do

• Oversee all post-sale client interactions for enterprise accounts, including onboarding, product integration, increasing usage, managing renewals, and identifying growth opportunities.
• Work alongside Account Managers to drive renewal and expansion efforts within your assigned client portfolio.
• Develop deep expertise in Vanta's offerings, including its compliance solutions (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management tools, to advise clients on enhancing their security posture.
• Guide clients through the setup, configuration, and optimization of the Vanta Trust Management Platform.
• Manage a portfolio of 40 enterprise clients, representing approximately $3 million in annual recurring revenue.
• Offer expert guidance on security best practices and compliance standards.
• Collaborate with clients to refine their security programs and pinpoint areas for enhancement.
• Cultivate strong, trusted relationships with key client contacts, stakeholders, and executive sponsors to foster renewals, expansion, and advocacy.
• Coordinate with internal teams to address client business challenges and work towards shared objectives.

Requirements

• Reside in the Central or Eastern regions of the United States.
• Possess at least 8 years of experience as a Customer Success Manager in a SaaS environment, managing a book of enterprise clients.
• Demonstrated experience with client onboarding, implementation, driving product adoption, and identifying expansion opportunities.
• Ability to work independently and proactively with minimal supervision.
• Exhibit clear, thoughtful communication skills and strong critical thinking abilities.
• Show a high degree of empathy for clients and a proven history of maintaining long-term customer relationships.
• Experience meeting retention goals and cultivating satisfied, engaged customers.
• Possess the technical understanding to grasp Vanta's software and build effective relationships with technically proficient clients.
• Strong problem-solving skills and a desire to make a significant early impact in a growing company.
• Extensive experience interacting with C-level executives and building robust, trusted relationships.
• Proficient in account management and relationship building through methods such as Quarterly Business Reviews, health check-ins, and executive summaries.
• Adaptability to work effectively in a dynamic environment with evolving priorities.
• Must be authorized to work in the U.S. without requiring future employer sponsorship.

Nice to have

• Curiosity and willingness to learn about and responsibly apply AI tools to enhance efficiency and impact.

Skills & tools

• Vanta Trust Management Platform
• Compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks)
• Risk Management solutions
• SaaS customer success methodologies
• Account management
• Relationship building
• Cross-functional collaboration

Practical notes

• This role is authorized to work in the U.S. without sponsorship.
• Benefits include comprehensive medical, dental, and vision coverage, with 100% of employee-only premiums covered for most medical plans.
• Other benefits include 16 weeks of paid parental leave, a health and wellness stipend, remote workspace and internet stipends, family planning benefits, matching 401(k) contributions with immediate vesting, flexible PTO, 80 hours of sick time, and 11 company-paid holidays.
• The company offers virtual team building activities and company-wide events.
• Vanta has offices in San Francisco, New York City, London, Dublin, Tel Aviv, and Sydney.
• If referred, please contact your referrer to apply.