Vanessa Imade Ahanon

Grew the account organically from 73 to 516 . Drafted Monthly content calendar. Consistently posted on the account and kept page active and engaging. Created multiple posts with high engagement. Hosted twitter spaces. Timely response to inquiries and engagement with followers. Created written and visual content .

Industry : NFT. Welcomed new members and ensured a positive onboarding experience. Responded promptly to member’s inquiries and resolved issues. Shared timely updates on NFT minting and platform developments. Assisted users with account setup and DeFi tool navigation. Integrated fun activities to keep members engaged. Collaborated with team members to maintain an active, engaged community. Enforced community standards, ensuring a respectful and professional space for all members.

Created beginner friendly content on DeFi, airdrops,and Web3 safety. Support user questions and onboarding in communities. Grew my personal Twitter account @itsVanilla1 from 200 to 1200 organic followers. Integrated helpful twitter threads, GM posts, memes, polls,guides to boost engagement and visibility. Hosted spaces that served as clarity sessions thereby attracting loyal followers.

Directed operational duties at assigned locations. Fostered a positive workplace culture and adherence to company policies. Prepared and submitted daily sales reports and performance metrics to the CEO and General Managers. Investigated and resolved inter staff disputes and customers complaints. Brainstormed and implemented customer retention strategies for

Handled guests inquiries, disputes, and complaints at the front desk, resolving issues on time. Processed and reconciled cash and electronic transactions daily.. Managed guest check in and check out processes and resolved booking discrepancies to deliver smooth customer experience. Stock inventory handling.

Maintained records of haulage trucks dispatch and drivers' information. Tracked drivers' dispatch locations. Maintained office premises. Performed additional duties assigned by the director.

Performed administrative duties. Managed official communications. Played host to clients and guests. Maintained office premises.

Conducted structured interviews, onboarding orientation for 20+ job applicants. Coordinated sales inquiries and managed client facing communications, building a foundation in customer relationship management and issue resolution.