Harshilkumar Patel

Formulated data-driven strategies in ambiguous environments and managed high-stakes legal communications across all courts, up to the Supreme Court. Deployed advanced analytics to monitor metrics, mitigate financial risks, and serve as a key internal consultant for Loan Against Securities (LAS) fraud detection and recovery. Led business planning for LAS portfolios, evaluating competitor offerings and managing complex financial KPIs while overseeing delinquency campaigns for effective recovery communication.

Directed a 9-member team and collaborated with cross-functional stakeholders to deploy daily performance frameworks, optimizing workflows and project execution. Engaged with 5 cross-functional teams to innovate product offerings and positioning for diverse segments (NRI/Resident Indian), driving a 15% annual increase in customer engagement. Analyzed portfolio risk, executing accurate data measurement and reconciliation using advanced MS Excel (XLOOKUP, INDEX MATCH) and core banking systems.

Spearheaded payment ecosystem enhancements over 12 months for Vendors, Service Providers, and DSAs; optimized transaction workflows for 100+ DSAs via Finacle, reducing settlement delays by 20% and improving regulatory KPI compliance.

Developed end-to-end digital strategies for marketing and product innovation, coordinating with cross-functional teams (IT, Sales, Operations) to drive business outcomes. Led data-driven campaign implementation; launched targeted digital features that increased daily active users by 10% and boosted overall revenue by 25%. Managed digital advertising initiatives using A/B testing and sophisticated customer segmentation, increasing revenue and retention by 15%.

Championed customer success using data-driven insights to achieve 1 MAU, increasing post-login retention by 63%, and boosting post-installation retention by 16%. Analyzed large data sets using SQL, Jupyter, and Looker for campaign measurement, special offer scheduling, and Push Notification optimization.