Senior operations and customer success leader with 10+ years of experience across martech, enterprise SaaS, fintech, and
Web3. Brings Chief of Staff, delivery, and commercial leadership experience together with technical fluency across data, AI,
and product.
Equally comfortable building customer success functions from scratch in startup environments or leading enterprise
transformation programmes, with a history of managing high-value client relationships, driving adoption and retention, and
working across distributed global teams spanning APAC, Europe, and North America.
SideShift.ai
Non-custodial crypto exchange, direct to wallet trading, and payments infrastructure | Web3 | Startup (~18 employees)
Built and led the developer relations function from the ground up, serving the existing developer community while forming
partnerships and growing the ecosystem. Owned the partner lifecycle from first engagement through onboarding, integration,
and long-term relationship health, and shaped how the marketing function targeted content to technical developer audiences.
British Army / NATO
Defence and multinational peacekeeping operations | Surveillance and Reconnaissance Patrols
Deployed on overseas peacekeeping operations as part of a multinational NATO task force. Studied and qualified in high
performance sport coaching.
Accenture (formerly Redkite)
Management consulting and professional services | Global enterprise (700,000+ employees); Redkite was a boutique data and
analytics consultancy (~150 employees)
Promoted from Senior Business Analyst. Drove alignment between executive stakeholders and engineering delivery teams.
NTT Data (formerly everis UK)
IT services and digital transformation consulting | Global enterprise (~190,000 employees)
Led delivery teams across digital transformation programmes in luxury retail and fintech, accountable for client outcomes,
stakeholder engagement, and delivery governance across multiple client initiatives.
Value Retail (Bicester Village): Marketing Workflow Optimisation & Hands Free Shopping Platform
Olapic
Visual marketing platform enabling brands to curate and use customer-generated content | Early growth stage (~80
employees)
Delivered onboarding and integration for a UGC platform that let major brands power their marketing with customer content
from social media, working alongside account management and customer success teams on ongoing setup to ensure clients
were supported and using the integration correctly. Coordinated with brand marketing teams and their agencies on UGC,
carousels, and on-site widgets.
Peerius
Omnichannel personalisation platform recommending products based on customer behaviour | Early growth stage (~40
employees)
Progressed from Support Analyst to Project Manager within 9 months, taking full client delivery ownership and working with
agency partners on campaigns.
British Army Reserves, Honourable Artillery Company
Defence and military reserves | Ran in parallel with civilian career throughout
BSc (Hons)
PSM II
PowerMBA
AgilePM Practitioner
A Levels