MacDonald Cookey

Executive Calendar & Schedule Management: Managed all programme schedules, facilitator calendars, session timelines, and submission deadlines across two consecutive international training batches — building scheduling systems that prevented overbooking, ensured alignment across time zones, and kept every stakeholder on track without conflicts
Client & Relationship Management: Served as the primary point of contact for 300+ coaching programme participants from 54 countries — following up consistently with prospective and existing clients, maintaining strong responsiveness standards, and building the trust-based relationships that drove engagement, retention, and word-of-mouth referrals
CRM & Systems Building: Built and maintained participant tracking systems in Google Sheets — organising lead data, conversation histories, follow-up statuses, and registration records into clean, scalable operational databases that the team could rely on for accurate, real-time information
Inbox & Communication Management: Managed all official inbox communications across email and WhatsApp Business — triaging messages by priority, drafting professional responses, following up on outstanding communications, and ensuring no message went unanswered beyond acceptable response windows
Event Planning & Coordination: Planned and coordinated the end-to-end delivery of virtual training events across two full programme batches — managing logistics, session materials, facilitator communications, participant reminders, technical setup, and timeline coordination across all six modules per track
Vendor & Partner Coordination: Coordinated directly with facilitators, platform partners, and external contributors — communicating requirements clearly, managing deliverables, resolving disputes professionally, and ensuring all parties delivered on time and to the agreed standard
Social Media & Content Coordination: Managed GSAI's social media presence across LinkedIn, Facebook, and WhatsApp — scheduling and posting programme announcements, facilitator spotlights, participant engagement content, and training updates that maintained consistent visibility and audience engagement throughout both batches
Process Building & Operational Systems: Identified and built repeatable administrative processes from scratch — including automated email confirmation systems via Google Apps Script, structured communication templates, participant onboarding workflows, and facilitator management protocols that made Batch 2 operationally smoother than Batch 1
Multiple Initiatives Simultaneously: Managed administrative support, client communications, event coordination, CRM maintenance, social media, and operational troubleshooting concurrently across four active training tracks — demonstrating the multi-hat versatility this role specifically requires

Client & Lead Tracking: Maintained accurate lead tracking and conversation logs across the recruitment pipeline — ensuring all client interactions were documented, follow-ups were timely, and no lead fell through without proper follow-through
CRM Data Management: Organised and maintained CRM records across MyGlit's AI-powered platform — updating contact information, pipeline statuses, and communication histories with accuracy and consistency
Executive Support: Provided direct administrative support to leadership — managing communications, preparing reports, and coordinating operational activities that kept the business running smoothly

Calendar & Scheduling Management: Managed all organisational scheduling across 4 departments — preventing conflicts, aligning stakeholder availability, and ensuring every activity ran on time and to plan
Event Planning & Execution: Planned and coordinated all community events, workshops, training sessions, and special programmes — managing venue logistics, materials, communications, and timelines from inception to delivery
Client-Facing Communication: Served as the primary client-facing communicator for all external stakeholders — maintaining professional, responsive, and relationship-building standards across every interaction
Process & System Building: Built administrative systems for record keeping, scheduling, and communication management from scratch — creating the operational foundation that supported three consecutive years of organisational growth