Sonal Kundwal

Collaborating with business stakeholders to gather and analyze business requirements.
Preparing process documentation, business requirement documents (BRDs), and workflow diagrams.
Supporting process improvement initiatives and identifying operational efficiencies.
Coordinating with cross-functional teams to ensure smooth project execution and delivery.
Creating presentations, reports, and dashboards for management reporting and decision-making.

Conducted walkthroughs and performed testing of business controls for SOX and Internal Controls engagements.
Prepared process flowcharts using MS Visio in English and German.
Reported observations, discussed findings with clients, and followed up on remediation plans.
Performed Internal Audit activities including walkthroughs and testing for German entities.
Translated IA reports, kick-off presentations, and flowcharts between German and English.
Managed multiple client engagements while ensuring high-quality deliverables.

Communicated with German native speakers regarding ongoing technical issues.
Created incidents as per field engineer requests and handled alarm surveillance.
Interviewed candidates for German language assessment rounds.

Handled end-to-end processing of reclaim forms for European customers.
Provided German language training to team members for daily operational support.