Elena Gente

Managed relationships with enterprise clients entering regulated blockchain and digital asset markets Build relationships wth Blockchain Scotland to open blockchain meet-up brunches in London and Kent areas Advised on long-term strategy, compliance, and operational frameworks to support sustained adoption Delivered strategic initiatives across blockchain, tokenization, and digital asset adoption Built trusted relationships with corporate stakeholders and regulators, supporting long-term engagement and retention Provided commercial and operational insights to guide client decision-making and reduce risk

Owned and developed a global portfolio of enterprise and government clients across EMEA and Asia Accountable for retention, renewals, and revenue growth across complex, multi-stakeholder accounts Acted as senior commercial partner to global clients including Diageo, Ford, UK Assay Offices, and industry bodies Built and maintained strong C-suite relationships across compliance, product, operations, and executive leadership Developed and executed strategic account plans, identifying risks, renewal readiness, and expansion opportunities Delivered executive-level reporting on customer health, engagement trends, and commercial performance Led quarterly business reviews (QBRs) and structured engagement programmes to strengthen customer confidence and retention Identified patterns across accounts, informing product improvements and broader commercial strategy Partnered cross-functionally with Product, Engineering, Legal, and Operations to resolve complex issues and remove barriers to retention Built and scaled the Account Management function, hiring and leading a global team Key Achievements: Managed portfolio of 15 enterprise clients across multiple industries and regions Closed and expanded six-figure enterprise contracts Built and maintained relationships with C-suite stakeholders and regulators Strengthened long-term client relationships in regulated and complex environments

Managed a portfolio of enterprise and SMB clients, focusing on retention, renewals, and revenue expansion Developed account strategies to increase customer lifetime value and reduce churn risk Led contract renewals and renegotiations, ensuring long-term customer engagement Maintained clear visibility of customer health, pipeline, and renewal timelines using CRM tools Coordinated cross-functional teams (Product, Engineering, Legal) to deliver solutions and resolve customer challenges Delivered product demonstrations and solution alignment for stakeholders across business and technical teams Key Achievements: Managed portfolio of 20+ enterprise accounts Closed renewa lcontracts Maintained 90% retention rate Grew key accounts by 10% YoY

Built and led a Customer Success function from scratch, improving retention and customer satisfaction Delivered onboarding, training, and ongoing support to ensure adoption and long-term engagement Managed customer relationships, support workflows, and SLA performance Designed and implemented structured processes for managing customer lifecycle and engagement Worked closely with product and development teams to deliver tailored solutions Key Achievements: Managed portfolio of 20+ enterprise accounts Closed renewal contracts Maintained 80% retention rate Grew key accounts by 5% YoY

Managed high-value customer relationships and international operations in fast-paced environments Developed strong commercial awareness, stakeholder management, and problem-solving capabilities Key Achievements: Managed portfolio of 50+ high networth individuals’ accounts Upsold the latest fashion collections Maintained 98% retention rate