Strategic Account and Customer Leader with 7+ years of experience managing enterprise portfolios across EMEA within blockchain, SaaS, and regulated environments. Proven track record of driving retention, renewals, and long-term customer value across complex global accounts, while building trusted relationships with C-suite stakeholders. Experienced in delivering data-driven insights to senior leadership, identifying portfolio-level risks and opportunities, and executing strategic initiatives that improve customer outcomes. Strong analytical mindset with the ability to manage complexity at scale, prioritise high-impact opportunities, and protect revenue across evolving customer portfolios. Strong preference for face-to-face meetings and proactive relationship building style.
Self-Employed
London, UK
Managed relationships with enterprise clients entering regulated blockchain and digital asset markets Build relationships wth Blockchain Scotland to open blockchain meet-up brunches in London and Kent areas Advised on long-term strategy, compliance, and operational frameworks to support sustained adoption Delivered strategic initiatives across blockchain, tokenization, and digital asset adoption Built trusted relationships with corporate stakeholders and regulators, supporting long-term engagement and retention Provided commercial and operational insights to guide client decision-making and reduce risk
Everledger
London, UK
Owned and developed a global portfolio of enterprise and government clients across EMEA and Asia Accountable for retention, renewals, and revenue growth across complex, multi-stakeholder accounts Acted as senior commercial partner to global clients including Diageo, Ford, UK Assay Offices, and industry bodies Built and maintained strong C-suite relationships across compliance, product, operations, and executive leadership Developed and executed strategic account plans, identifying risks, renewal readiness, and expansion opportunities Delivered executive-level reporting on customer health, engagement trends, and commercial performance Led quarterly business reviews (QBRs) and structured engagement programmes to strengthen customer confidence and retention Identified patterns across accounts, informing product improvements and broader commercial strategy Partnered cross-functionally with Product, Engineering, Legal, and Operations to resolve complex issues and remove barriers to retention Built and scaled the Account Management function, hiring and leading a global team Key Achievements: Managed portfolio of 15 enterprise clients across multiple industries and regions Closed and expanded six-figure enterprise contracts Built and maintained relationships with C-suite stakeholders and regulators Strengthened long-term client relationships in regulated and complex environments
A2Z Cloud Ltd
London, UK
Managed a portfolio of enterprise and SMB clients, focusing on retention, renewals, and revenue expansion Developed account strategies to increase customer lifetime value and reduce churn risk Led contract renewals and renegotiations, ensuring long-term customer engagement Maintained clear visibility of customer health, pipeline, and renewal timelines using CRM tools Coordinated cross-functional teams (Product, Engineering, Legal) to deliver solutions and resolve customer challenges Delivered product demonstrations and solution alignment for stakeholders across business and technical teams Key Achievements: Managed portfolio of 20+ enterprise accounts Closed renewa lcontracts Maintained 90% retention rate Grew key accounts by 10% YoY
Goldstar IT Ltd
London, UK
Built and led a Customer Success function from scratch, improving retention and customer satisfaction Delivered onboarding, training, and ongoing support to ensure adoption and long-term engagement Managed customer relationships, support workflows, and SLA performance Designed and implemented structured processes for managing customer lifecycle and engagement Worked closely with product and development teams to deliver tailored solutions Key Achievements: Managed portfolio of 20+ enterprise accounts Closed renewal contracts Maintained 80% retention rate Grew key accounts by 5% YoY
Cildrensalon
London, UK
Managed high-value customer relationships and international operations in fast-paced environments Developed strong commercial awareness, stakeholder management, and problem-solving capabilities Key Achievements: Managed portfolio of 50+ high networth individuals’ accounts Upsold the latest fashion collections Maintained 98% retention rate
BSc
Enterprise Accounts 20+
Developed and applied retention and growth strategies across portfolios
Maintained 95% retention rate and developed measures to reduce churn
Monitored and reported on health of the accounts through continuous and regular stakeholder engagement
C-suite
successfully engaged executive stakeholders to resolve tensions, realign outcomes and expectations
Derived reports and charts through CRM and Jira data to aid decision making
ARR Growth & Account Development
Came up with additional products to upsell to customers based to their needs and preferences
Product, Engineering, Compliance, Legal
Led and initiated cooperation between departments to increase customer satisfaction
Regular meetings and discussions with clients about ROI, client satisfaction and feedback gathering
Digital asset security and custody models MPC wallet concepts and infrastructure Blockchain-based traceability and asset tracking Regulatory and compliance frameworks in digital assets
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