Jeremiah Ekechukwu

Provide internal, cross-functional administrative support for the sales team, fostering collaboration and ensuring seamless coordination among different departments. Generate, prepare, manipulate, and analyze standard and custom reports. Raise Sales Orders and generate invoices, displaying hands-on experience in sales order processing.

Utilize sales tools such as SAP4Hana, Wekurrnect, and Microsoft Power Apps, Excel to dispense sales related activities and sales- data analytics. Identify and implement areas for sales process improvements, showcasing a proactive approach to enhancing operational efficiency. Maintain and audit account assignments and territory accuracy, ensuring precision in data management and territorial optimization.

Engage with customers to ensure optimal service delivery. Assist in meeting group deadlines by facilitating processes, and situations, and taking corrective action on issues.

Conducted field verification of customers and meters, capturing and updating customer and supply details to support accurate billing and network records. Utilized a GIS enabled mobile enumeration app customized for Ikeja Electric to record geo coordinates, customer details, and meter status in real time. Identified and reported irregular connections, meter bypass and energy theft cases to support revenue protection and loss reduction initiatives.

Collected and submitted daily field data (customer status, meter readings, anomalies) to backend teams, improving the quality of customer and metering databases. Engaged with customers on-site to explain regularization processes, metering requirements, and basic power usage guidelines, helping to reduce disputes and improve compliance.

Assisted in maintaining accurate and up-to-date inventory records, including stock levels, item descriptions, locations, and hardware movements. Monitored inventory levels, identified stock shortages, and forecasted inventory needs. Performed regular stock counts, cycle counts, and periodic inventory audits to reconcile physical stock with recorded inventory.

Identified opportunities for process improvement in inventory management, including streamlining procedures, enhancing data accuracy, and implementing best practices. Communicated effectively with internal stakeholders regarding inventory status, stock availability, and any inventory-related concerns. Collaborated with the Inventory Supervisor and performed other duties as delegated and assigned.

Provide logistical support for skill development programs, workshops, and vocational training sessions. Promote cost-effective logistics solutions, leading to reduced expenses in transportation, storage, and materials procurement. Ensure timely delivery of learning materials to schools and educational centers.

Successfully managed over 300 dissertation work orders, meeting strict timelines and budgets, demonstrating strong project management skills. Collaborated with intellectual customers, understanding their needs, and providing high-quality service.

Generated weekly reports covering data details, system operation, and error monitoring, showcasing analytical skills. Drove operational improvements leading to cost savings and improved profit margins Increased customer satisfaction by resolving plagiarism issues, emphasizing the importance of customer-centric solutions and issue resolution.