Merchant Analytics Manager

About the role

You will own the end-to-end analytical lifecycle for our merchant partners, transforming raw transaction data into clear narratives that demonstrate the tangible impact of the Upside platform on their profitability. You will act as the primary analytical voice for key verticals, designing studies that isolate true incremental profit and communicate sophisticated findings to non-technical stakeholders. This role requires you to build deep, trust-based relationships with merchant partners by actively listening to their business challenges and framing insights that drive their strategic decisions. You will pioneer new analysis approaches as the marketplace expands into emerging sectors, ensuring our methodologies keep pace with market evolution. You will leverage rigorous experimentation and data modeling to answer critical business questions around customer acquisition and retention. You will translate complex analytical outputs into actionable recommendations that directly inform product and marketing initiatives. Through consistent collaboration with cross-functional stakeholders, you will ensure that data integrity and clarity guide every major initiative. Your work will directly influence how Upside articulates its value proposition and optimizes the two-sided marketplace for long-term success.

Key facts

What you'll do

• Conduct in-depth data analysis to measure the impact of the Upside platform on merchant profitability and partner business metrics.
• Serve as the main analytical interface with merchant partners, gathering requirements and translating business needs into robust data solutions.
• Lead complex analysis projects from initial scoping through execution to deliver actionable insights on product and acquisition strategies.
• Develop and maintain scalable scripts and dashboards that distribute critical insights to merchants through effective sales enablement tools.
• Collaborate with Product Marketing to craft clear, sophisticated narratives that explain the technical advantages of Upside's marketplace.
• Drive the development of new data and analysis methodologies as the company enters new retail verticals and market segments.
• Utilize SQL to manipulate and analyze large, complex datasets to uncover trends that inform key business decisions.
• Employ data visualization tools such as Looker and Tableau to create intuitive, persuasive visual stories for stakeholder consumption.
• Partner with cross-functional teams to ensure analysis aligns with overarching business objectives and market opportunities.
• Present findings and recommendations to internal and external stakeholders to influence strategic direction and investment priorities.
• Implement experiments and measurement frameworks that rigorously assess incrementality and customer behavior.
• Maintain best practices for data governance, documentation, and reproducibility across all analytical workflows.
• Identify opportunities to automate reporting processes, reducing manual effort and increasing analytical efficiency.
• Synthesize qualitative and quantitative inputs to form comprehensive views of merchant health and market dynamics.
• Support the development of tools that enable merchant self-service analytics where appropriate and impactful.

Requirements

• Hold a Bachelor's or advanced degree in mathematics, statistics, economics, or a field with a strong quantitative focus.
• Possess 2+ years of professional experience in quantitative management consulting, data analytics, or a closely related analytical role.
• Demonstrate a proven ability to distill complex analytical concepts into simple, compelling explanations for diverse audiences.
• Exhibit strong project management capabilities, driving analysis or cross-functional initiatives from initial concept to successful execution.
• Have direct experience leading analysis that materially influences business decisions and presenting results to key organizational partners.
• Show proficiency in using SQL to query, join, and organize multiple large datasets for analytical purposes.
• Have hands-on experience with data visualization platforms such as Looker and Tableau and programming languages like Python.
• Have prior client-facing experience working with stakeholders to understand needs and deliver solutions.
• Bring knowledge of or experience within the Grocery, Restaurant, Fuel, or Retail industries.
• Thrive in an ego-free, highly collaborative, and fast-paced startup environment where agility is essential.
• Demonstrate meticulous attention to detail and a commitment to data accuracy and integrity.
• Communicate effectively both in writing and verbally, with strong storytelling abilities.
• Work independently with minimal supervision while maintaining alignment with team goals and deadlines.
• Be comfortable managing multiple priorities and adapting to shifting business requirements and timelines.
• Understand the importance of data privacy and compliance in handling merchant and consumer information.

Nice to have

• Experience with A/B testing frameworks and experimental design to measure true incrementality.
• Familiarity with cloud data platforms and modern data stack components.
• Knowledge of sustainable commerce practices and their intersection with data-driven decision making.
• Experience contributing to open-source data projects or publishing analytical findings.
• Background in building financial models or P&L ownership for analytical initiatives.

Practical notes

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Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside's in-office policy over time.

• Tier 1: NYC $135,000 - $155,000
• Tier 2: Austin, Chicago, Washington, DC $120,000 - $140,000

In addition to base salary, this position is also eligible for equity and benefits.

The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range for your location during the hiring process.

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!

Diversity drives innovation, and our differences make us stronger. We're passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

If there's anything we can do to support a disability or special need during your application, please let us know, and we will provide assistance.