Logistics Account Manager

About the role

This individual contributor position serves as the primary point of contact for our customers, ensuring freight services meet or exceed quality standards. You will manage customer relationships while coordinating with operations teams to address needs and maintain performance metrics.

Key facts

Location: Stuttgart, AR 72160, United States

Engagement: Full Time, On-site (5 days per week)

Req #: 2915

What you'll do

• Secure capacity for loads and monitor shipment status within our systems.
• Update shippers and receivers on delays and manage rescheduling.
• Onboard new shippers, receivers, and vendors by establishing profiles and codes.
• Communicate with partners to determine operational hours and shipping schedules.
• Maintain professional relationships with carriers and customers to resolve inquiries.
• Handle detention information and issue ComChecks according to company policy.
• Update customer rates and fuel surcharges in the Transportation Management System.
• Oversee accounts receivable tasks based on established guidelines.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of professional experience.
• Ability to work on-site 5 days per week.

Nice to have

• Completed college degree.
• Prior experience in transportation or logistics.
• Proficiency in Microsoft Suite or Google Workspace.

Skills & tools

• Transportation Management System
• Microsoft Suite
• Google Workspace
• ComCheck systems

Practical notes

• No immigration sponsorship or transfer is available for this role.
• Employees working over 30 hours are eligible for health, dental, and vision insurance, 401k matching, life insurance, and disability coverage.
• Additional benefits include parental leave, mental wellness support, and potential eligibility for performance bonuses or equity awards.