Customer Success Manager

About the role

This position involves partnering with Typeform's most significant clients to ensure they achieve their business objectives. You will guide clients through their journey with Typeform, focusing on maximizing their use of the platform, fostering loyalty, and building enduring relationships.

Key facts

What you'll do

• Work with clients at critical junctures to understand their requirements and advise them on how to best utilize Typeform to meet their goals.
• Identify opportunities for clients to increase their usage and enhance their experience with the product.
• Monitor client health, usage patterns, and progress using internal systems.
• Re-engage clients who have become less active, encouraging continued use and reducing account risk.
• Recognize potential for account growth and finalize renewal agreements.
• Present account reviews and trend analysis to leadership and other departments.
• Cooperate with Sales, Support, Product, Community, and Marketing teams to ensure a smooth client experience and provide valuable feedback for product and content development.

Requirements

• Demonstrated experience in customer success or a similar client relationship management role, preferably within a SaaS environment.
• Ability to quickly establish positive connections with both clients and colleagues.
• A history of successfully growing accounts and securing renewals.
• A structured and analytical approach to work.
• Skill in identifying and articulating trends within your client portfolio.
• Proficient written and verbal communication abilities.
• Capacity to explain technical concepts in a clear, non-technical manner.
• A commitment to providing a high standard of service.
• Innate curiosity and enthusiasm for the role.
• A collaborative and team-oriented mindset.

Nice to have

• Familiarity with Typeform's product suite.
• Strong time and task management skills to effectively prioritize client interactions and requests.
• Prior experience in a dynamic, fast-paced work environment.

Skills & tools

• Typeform
• Slack
• Zapier
• Hubspot

Practical notes

Salary range: $65,000 - $95,000 USD per year.

Bonus: 5-10% based on level and performance.

Compensation is adjusted based on location, experience, education, and skills.

Typeform is an equal-opportunity employer and values diversity.