Localization Program Manager

About the role

Twitch is looking for a program manager to oversee the operational side of our localization efforts across 29 languages. You will join a senior team to manage vendor relationships, content workflows, and quality assurance while partnering with product and engineering departments to ensure a native experience for our global users.

Key facts

What you'll do

• Manage the full lifecycle of localization projects for 29 languages, including creative assets, terminology development, and testing.
• Oversee continuous localization operations and identify areas to improve efficiency.
• Direct quality processes by building linguistic workflows and using data to refine LQA.
• Maintain and improve translation quality through the management of linguistic assets.
• Collaborate with upstream content teams to ensure context-rich translations.
• Create reports on localization metrics such as cost per word, turnaround times, and quality scores.

Requirements

• 5+ years of experience in localization program or project management.
• Proven ability to manage cross-organizational dependencies and stakeholders.
• Proficiency with enterprise translation management platforms and localization tools like Smartling, memoQ, or Phrase.
• Native-level fluency in at least one language other than English.
• Strong verbal and written communication skills.

Nice to have

• Native proficiency in French, German, Chinese, or Japanese.
• Experience building localization programs from the ground up or leading major transformations.
• Ability to design and implement technical automation and scalable processes.
• Experience evaluating LLM or machine translation quality within production environments.
• Analytical skills to visualize data and translate insights into business decisions.
• Understanding of data manipulation and localization metrics.

Skills & tools

• Translation management systems (Smartling, memoQ, Phrase)
• Linguistic asset management
• Localization workflow design
• Data reporting and metrics analysis

Practical notes

• Salary ranges: Seattle, WA ($82,700 - $129,800); San Francisco, CA ($81,600 - $142,800); Irvine, CA ($74,200 - $129,800).
• Compensation includes base salary, sign-on payments, and restricted stock units.
• Benefits include medical, dental, vision, and disability insurance, 401(k) with matching, flexible PTO, parental leave, and Amazon employee discounts.
• Job ID: TW9236.
• Applicants in San Francisco and Los Angeles will be considered in accordance with local Fair Chance Ordinances.