Manager, Sales Development-LATAM

About the role

Twilio is seeking a leader to manage a hybrid outbound team focused on acquiring new customers across the NAMER and LATAM regions. You will guide a team of 8+ representatives, with an initial focus on 4 LATAM-based staff, to execute high-quality pipeline generation strategies.

Key facts

What you'll do

• Lead, mentor, and coach a hybrid team of 8+ reps through regular 1:1s and localized training.
• Manage regional performance metrics including activity levels, conversion rates, and pipeline contribution.
• Guide reps in prospecting, account targeting, and messaging tailored to regional buyer personas.
• Partner with Sales and GTM leadership to refine workflows and improve pipeline quality.
• Oversee the adoption of the SDR tech stack to ensure efficient and repeatable processes.
• Manage hiring, onboarding, and performance tracking to maintain a high-accountability culture.

Requirements

• 2+ years of experience in Sales or SDR leadership within high-growth tech firms.
• Proven success in customer acquisition, specifically with product-led growth or hybrid inbound-to-outbound models.
• Deep knowledge of the LATAM market, including regional business practices and cultural nuances.
• Experience testing and implementing AI tools to optimize research and prospecting sequences.
• Proficiency in SDR tools: SFDC, Outreach, ZoomInfo, LI Sales Nav, and Gong.
• Fluency in Spanish or Portuguese (Spanish preference).
• Ability to analyze data and influence stakeholders from individual contributors to executive leadership.

Nice to have

• Experience selling SaaS products, specifically CPaaS or CDP.
• Strong analytical skills for pipeline forecasting and performance diagnosis.
• Experience managing multi-threaded engagements across engineering, marketing, IT, and data personas.

Skills & tools

• SFDC
• Outreach
• ZoomInfo
• LinkedIn Sales Navigator
• Gong
• Data analysis
• Pipeline forecasting
• Regional market strategy

Practical notes

• Compensation: Commission-eligible role. Base salary ranges: $121,100 - $151,300 (CO, HI, MN, VT); $127,800 - $159,700 (DC, IL, MD, MA, CA outside SF Bay Area); $134,500 - $168,100 (NY, NJ, WA, SF Bay Area).
• Benefits: Includes equity plan participation, health insurance, 401(k), paid time off, and parental leave.
• Travel: Occasional travel required for team off-sites or customer meetings.
• Deadline: Applications accepted until August 20, 2026, subject to business needs.
• Hiring process: Uses AI for efficiency, but all final decisions are made by humans. Beware of recruitment fraud; only engage with official twilio.com email addresses.