Senior Account Manager

About the role

Trustly is looking for a Senior Account Manager to lead growth and retention for our Pay portfolio, focusing on the UK and select pan-European accounts. You will manage strategic partnerships across sectors including retail, travel, public services, and billing. This position involves driving product adoption and expanding revenue through high-level stakeholder engagement.

Key facts

What you'll do

• Manage senior-level relationships for a portfolio of key clients.
• Serve as the main point of contact to ensure high client satisfaction.
• Identify and execute revenue expansion through upselling and cross-selling.
• Create and implement account plans that align with client goals and company strategy.
• Negotiate commercial contracts and renewals to secure long-term value.
• Promote the adoption of Trustly products to improve client performance.
• Analyze account data to provide actionable insights and recommendations.
• Coordinate with internal departments like Product, Sales, and Compliance to deliver solutions.
• Monitor industry trends and regulatory changes within the UK and EU payment landscapes.
• Represent the company at industry functions and provide strategic advice to clients.

Requirements

• Proven history of managing and growing enterprise or strategic accounts.
• Demonstrated commercial acumen with experience in revenue growth and contract negotiation.
• Strong ability to build trust and influence stakeholders at a senior level.
• Analytical mindset with the ability to solve problems using data and logic.
• Excellent communication skills with the ability to simplify complex topics.
• Ownership mentality and a drive to achieve results.

Nice to have

• Experience with payments, open banking, or account-to-account (A2A) ecosystems.
• Background in the public sector, retail, travel, or billing industries.
• Familiarity with UK market dynamics and the local regulatory environment.

Skills & tools

• Account management
• Commercial negotiation
• Stakeholder management
• Data analysis
• Strategic planning

Practical notes

• Benefits include 20 to 30 days of holiday, a monthly team outing allowance, and parental leave top-up.
• The package includes on-site perks and a health allowance for gym memberships and wellness services.
• Please submit your application and CV in English.