Collections Specialist

About the role

Join our team in Lenexa to help consumers navigate debt resolution through a modern, empathetic approach. You will serve as a financial guide, assisting individuals in regaining their financial footing while moving away from traditional collection methods.

Key facts

What you'll do

• Communicate with consumers via inbound and outbound calls, email, and chat to establish payment plans.
• Negotiate resolutions while maintaining high standards for quality and regulatory compliance.
• Analyze individual financial situations to provide helpful, actionable guidance.
• Collaborate with your team to refine processes and improve consumer outcomes.

Requirements

• High school diploma or GED.
• Ability to work onsite in our Lenexa office for all scheduled shifts.
• Strong sense of personal ownership and professional dependability.
• Capability to remain resilient and adaptable in a fast-paced environment.
• Excellent verbal and written communication skills with a focus on problem-solving.

Nice to have

• Prior experience in sales, customer retention, or objection handling.

Skills & tools

• Negotiation and conflict resolution.
• Multi-channel communication (phone, email, chat).
• Critical thinking and attention to detail.

Practical notes

• Benefits include flexible vacation, medical, dental, and vision insurance, and retirement savings options (Traditional/Roth).
• Package includes company-paid life and disability insurance, flexible spending accounts, parental leave, and time off for voting and volunteering.
• Access to a wellness platform for you and five guests, plus a discount program for over 900 merchants.
• Role requires standard office computer work, occasional lifting of up to 10 pounds, and potential flexibility for cross-time-zone meetings or occasional travel.